IT Support Engineer

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What You'll Do:

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve network issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams/ vendors
• Coordination with all stakeholders including vendor to resolved customer issues
• Ensuring that SLA’s are met with timely resolutions
• Basic understanding of SaaS applications (OKTA, G-suite, Slack, Better Cloud, Atlassian)

What We're Looking For:

• Must have Bachelor of engineering in computer science or equivalent
• Minimum 1-3 years IT support experience
• Must have Customer Handling experience
• Strong follow-up skills
• Technical troubleshooting Expertise
• CCNA & CCNP, MCITP, Office 365 Certifications preferred
• Should have strong communication skills (written/verbal)
• Call Center IT Support experience is a plus point
• Must be willing to work in flexible working hours

Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice here.

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