IT Support Engineer I

Team Name:

Job Title:

IT Support Engineer I

Requisition ID:

R022207

Job Description:

Blizzard Entertainment is looking for a self-motivated and skilled IT Support Engineer. Blizzard Desktop specialists are the first line of support for all IT-related issues. Job duties would include building, configuring, deploying, monitoring, modifying, and repairing local and remote computers. An ideal candidate would have expertise in PC and Apple hardware and would also possess a high level of experience in troubleshooting both Windows and Mac operating systems, networking issues, and have exceptional customer service skills.

Responsibilities

Provide support to end users on a variety of IT related issues. Identify, research, and resolve technical problems. Manage support through ticketing, email, and other types of requests for technical support. Document, track, and monitor problems to ensure a timely resolution. Manage ticket request and follow-up with users. Install and maintain Windows and Mac operating systems (OS). Troubleshoot PC hardware and software.

Requirements

• Customer Service
  • Outstanding customer service skills
  • Strong written and verbal communication skills, including the ability to communicate and present complex issues and analyses in an effective manner
  • Good organization and time-management skills
  • Reliability and dependability
  • "Can do" attitude

• Technical
  • Extensive PC hardware experience (ability to build, diagnose, and repair computers; strong troubleshooting skills)
  • Advanced knowledge of installing, maintaining, and troubleshooting Windows 7, 10, 11 and Apple OSX
  • Basic to intermediate knowledge of network technologies (TCP/IP, DNS, DHCP)

• Other
  • Willingness to work weekends if needed
  • Dedicated individual with little supervision
  • ITIL knowledge and experience
  • Passion for gaming & technology

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to [email protected] General employment questions cannot be accepted or processed here. Thank you for your interest.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/.

In the U.S., the standard base pay range for this role is $18.69 - $34.62 Hourly. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role's range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed.