IT Support Specialist 1

Job Title: IT Support Specialist
Location: McKinley, BGC – Hybrid
Employment Type: Full-time
The Role

We are looking for a motivated and customer-focused IT Support Specialist Level 1 to join our IT team. In this entry-level role, you'll be responsible for providing first-line technical support to our internal users, ensuring smooth operation of hardware, software, and network systems. This is an excellent opportunity to develop your IT skills while delivering exceptional service to end users.

What You'll Do

• Provide First-Level Support: Act as the first point of contact for employees experiencing IT-related issues, assisting with troubleshooting hardware, software, and connectivity problems.
• Troubleshoot & Resolve Issues: Diagnose and resolve common issues such as password resets, network connectivity, and software installations.
• Hardware & Software Setup: Assist with the installation, configuration, and basic troubleshooting of desktops, laptops, printers, and other IT equipment.
• Ticket Management: Log, categorize, and prioritize incoming support requests using the IT service management system (ITSM) and track them through resolution.
• User Support & Guidance: Provide clear instructions and troubleshooting steps to end users, ensuring a positive experience.
• Documentation: Maintain accurate records of issues, solutions, and any follow-up actions in the support database. Contribute to the knowledge base to streamline future support requests.
• Collaboration: Work with other IT team members to resolve more complex issues and support IT projects.

What We Expect From You:

• Education & Experience:
  • High school diploma or equivalent required. An Associate’s degree in Information Technology or a related field is a plus.
  • Previous experience in an IT support or help desk role is desirable but not required.
• Technical Skills:
  • Basic knowledge of Windows and macOS operating systems.
  • Familiarity with Microsoft Office Suite (Word, Excel, Outlook, etc.).
  • Understanding of common networking concepts (IP addresses, routers, Wi-Fi).

What You'll Get:

• Competitive Compensation: Enjoy an attractive salary and benefits package.
• Work Environment: Join a supportive and collaborative team in a dynamic office setting at McKinley BGC.
• Professional Development: Receive ongoing training and development to help you succeed in your role.

Company Culture is at our core

Culture leads, and success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

PRIVACY NOTICE

PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.