IT Support Specialist

Join the Solar For All Revolution!

At PosiGen, we are passionate about providing money saving solar and energy efficiency solutions for people of all income levels. We are seeking an equally passionate IT Support Technician that can help us stand out and continue our growth both within our current markets and our upcoming expansion into new U.S. markets.

The IT Support Technician will be a part of and work closely with the Technology Team. As one of our full-time IT Support team members, you will be responsible for resolving software, business application, and hardware support problems. You will also maintain in-depth knowledge of supported products and services and maintain documentation, records, and procedures.

Essential Job Functions
● Respond to customer support tickets promptly, providing concierge-level technical support, documenting resolutions to support requests daily, and escalating tickets as needed.
● Investigate, diagnose, and resolve software & hardware support problems locally and at other locations
● Provide user support for Google Workspace, Okta, and two-factor authentication issues
● Assist Technical Lead with management of Active Directory, Okta, and Google Workspace ecosystems
● Perform user account provisioning and de-provisioning in Okta
● Support team as needed including quality improvements, process improvement, SOP modifications and creation
● Collaborate with IT Manager to manage stocks of equipment, consumables and other supplies
● Work closely with hiring managers to recover equipment following employee separation
● Communicate with 3rd party support vendors to resolve support calls that require action from them
● Create user level training documentation and add solutions to the knowledge base as needed
● Provide orientation to new users and train staff about potential uses of existing technology
● Travel as required between 10% and 20% of the time based on company need and special projects

Education/Experience
● 1+ years of experience working in a Help Desk call center environment
● Technical degree or technical certification/certificate (preferred)
● Technical support, customer service, remote troubleshooting and software support experience
● 1+ years of experience with Active Directory, Google Workspace and Okta
● Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
● Advanced understanding of operating systems, business applications, printing systems, and network
systems as well as support tools, techniques, and how technology is used to provide IT services
● Experience using help desk ticket software
● Proficient in Windows 10 and Google Workspace products

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.

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