IT Support Specialist

IT Support Specialist - Atlanta, GA (near Truist Stadium)

Full time M-F 7am-4pm EST, Working Onsite in Atlanta, GA.

Being authorized to work in the U.S. is a precondition of employment.

National Funding is not considering candidates requiring 1099 or C2C.

Exempt/Salary: $56,000 - $68,000 + Bonus

Job Description:
The IT support specialist is ultimately responsible for front-line support of all Fairsquare family of brands employees, vendors, visitors, and various IT related issues/activities. The role performs analytical, technical, and administrative work on planning and installation of new and existing end user devices, laptops, and workstations. Provides hardware and software support to ensure optimal business functionality and performance of day-to-day needs from basic to advanced troubleshooting. In addition, diagnoses and resolves problems in response to end-users reported incidents; communicate with users to understand requests/issues for accurate and appropriate solutions in a timely manner. The right candidate will participate as a team member in a collaborative environment, actively contribute to completion of goals, and assigned tasks as well as project. Clearly communicate information, ideas, or instructions verbally, in writing, and follow recommendation, coaching, and team approaches.
Major Responsibilities:
• Provide 1st and 2nd level technical support to end-users for computer hardware, software, Microsoft Operating System, MacOS, network connectivity. Office applications, user’s peripherals, printing, and email.
• Resolve routine end-user reported issues and requests in a timely manner through established protocol and troubleshooting. Escalate, as necessary.
• Responsible for onboarding new employees, including AD, Okta account creation, creation, workstation setup, building security access, maintaining IT systems.
• Maintains current inventory of all deployed and shelved IT assets (i.e., laptops, desktops, Conference rooms etc.)
• Always monitor Help Desk queue and address any reported issues as soon as they arrive, escalating to other members of the team and cross department as needed while maintaining internal SLAs (Service level agreements).
• Install software on new or existing devices, in accordance with standard procedures.
• Able and willing to work weekends as needed on various IT projects as well as planned or ad-hoc maintenance.
• Utilize and maintain knowledge bases, IT documentation and vendors documentation. In addition, we must create detailed documentation on problems and resolutions in the ticketing system.
• Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and users training materials.
• Work with employees, internal IT team, other department staff, and 3rd party vendors to identify, coordinate, escalate and resolve technical support issues.

Knowledge, Skills and Abilities Required:
• Working toward a degree in a computer-related field or at least 2 years experience in a comparable role administering a Windows and MacOS environment.
• Ability to follow industry standards pertaining to compliance and security best practices.
• Preferred CompTIA Network+ Certification, CompTIA A+ Certification, and Microsoft Desktop technician or equivalent knowledge and experience
• Experience with troubleshooting, formatting, installation, updates, basic desktop/server support to include Microsoft Windows, Linux, MacOS, and server.
• Administration of virtualization and cloud platform and technologies such as VMware, ESXi, Nutanix, Azure, EntraID, etc.
• Experience with IT hardware, software and various IT platforms including Dell, Apple, Office365,Teams, Slack, Zoom, Okta, Kandji, NinjaOne, CrowdStrike, Mimecast, Verkada, FaxSipIt, Raydiant digital Signage, Opensense.
• Basic understanding of a CRM system (Salesforce preferred) process and integration
• Experience with servicing and programming VoIP devices and administering cloud-based platforms such as Zoom.
• Basic to advance level of Networking concepts (including cloud) and topology is a plus
• Experience and understanding of IT and Security best practices and procedures.
• Able to lift/carry 40 pounds and stand for long periods of time.
National Funding is an Equal Opportunity Employer.