IT Support Specialist -Level II

Lyra Technology Group is looking for a full-time IT Support Specialist-Level II to join the team at one of our operating companies, MicroTech Systems, located in Boise, ID. The IT Support Specialist-Level II provides technical assistance and support for incoming queries and issues related to computer systems, hardware and line of business applications.

A bit about Lyra…

Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

We made our first acquisition at the beginning of 2018. Now, we hold a controlling stake in 60 companies and are continuing to grow. Our companies employ over 600 team members and sit across the Northeast, Midwest, and Eastern Canada. Each company is led by its own management team and we are incredibly proud of the work they do.

A bit about MicroTech Systems…

MicroTech Systems, founded in 1970, provides IT support services to businesses throughout Boise and the Treasure Valley. Our purpose is to help people feel secure so that we can all grow together!

Your work as the IT Support Specialist-Level II includes several components:

• Installation / configuration of all Microtech tools.

• Perform system backups and recoveries for SQL and Exchange.

• Infrastructure installation / configuration / administration / troubleshooting.

• Expertise with Internet, firewall, switch, & wifi.

• Understanding of VLAN and basic administration.

• Installation / configuration / administration of Windows Server, server roles, and Active Directory.

• Understanding of Hypervisor.

• Proficiency in Network printing.

• Office 365 installation / configuration / administration / troubleshooting.

• Understanding of PowerShell and Scripting.

Our ideal IT Support Specialist-Level II has the following qualifications:

• Bachelor's degree (or the equivalent level of experience within IT) is preferred.

• MSP experience preferred.

• Five years minimum of related IT support experience - including but not limited to:

o Office 365 installation / configuration / administration / troubleshooting

o Microsoft Windows Server / Active Directory / configuration / administration / troubleshooting

o Microsoft Exchange

o Scripting knowledge and experience

o PowerShell knowledge

o Hypervisor understanding / administration

• Advanced installation, maintenance, troubleshooting of various backup solutions.

• Advanced desktop, server, LAN and WAN troubleshooting and maintenance.

• Technically savvy with strong time management skills.

• Experience troubleshooting issues and achieving solutions.

• Maintain superior client relations.

If joining a team-oriented company in the tech space sounds appealing to you, let’s have a conversation.