IT/ Technical Project Manager

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

IT/Technical Program Manager

Location: EST or CST

Sprinklr is looking for a seasoned project manager who can keep our IT initiatives on target and on budget. Focusing on cross-functional IT initiatives, you will work with key users from different business groups to implement platform changes that will have a direct impact to Sprinklr's ability to deliver value to our customers and appropriately support our growth at scale . You are passionate about solving problems through technology, highly organized, and have outstanding analytical and communication skills.

About the Role (what you'll be doing)

• Develop comprehensive project charters which define the scope, objectives, success factors, deliverables, and resource requirements aligning to enterprise strategies
• Set project goals and define performance criteria such as quality standards, deadlines and cost requirements
• Establish realistic goals and implement action plans for achieving set objectives
• Work closely with System and Business Analysts to develop detailed business requirements
• Develop detailed project plans that identify tasks, timelines, dependencies, critical path items, resource requirements, etc.
• Continuously monitor the health of projects and escalate issues and challenges as required
• Lead project meetings and status reporting sessions
• Creates and maintains project management processes and procedures to ensure that projects are developed and implemented according to approved business requirements
• Provides leadership and direction to the IT Project Team in meeting project targets
• Develop and sustain cross-functional stakeholder relationships to monitor the implementation of critical strategic initiatives, ensure alignment, drive continuous prioritization, change management, and support risk management as needed

About You

• 8+ years' experience managing IT projects, including a minimum of 3 years managing medium-scale IT Business System implementations
• Ability to work independently toward goals. Ability to multitask and prioritize information effectively, especially during periods of high activity.
• Demonstrated ability to effectively communicate with all levels of the corporate organization.
• Experience in creating and maintaining project documentation, and IT knowledge articles
• Knowledge of Azure AD, Endpoint, JAMF, Intune is preferred.
• Expert knowledge of SharePoint, Teams, Atlassian/Jira, and other project management planning tools.
• Report project status, risks and mitigation strategies to key stakeholders and senior management weekly.
• PMI's Project Management Professional (PMP)® certification a plus
• Agile/Scrum methodology or certification experience a plus

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.

Compensation Range

$110,000 - $146,000 - $183,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr's discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.