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Accenture Philippines Mandaluyong City

Company

Accenture

Location

Philippines Mandaluyong City

Type

Full Time

Job Description

  • A subject matter expert in Technical Support and team management
  • Evaluation of verbal and non-verbal transactions of SD clients by conducting audits, submission of reports, engaging in continuous improvement and governance activities
  • Ensures consistent end-to-end application of the ITSM Service Desk Function in the assigned project/s Usage of standardized methods and processes which the change manager shall also drive across all capabilities, including client resolver groups and other stake holders, and the account management teams
  • Makes sure that services are delivered to meet customer business needs and expectations
  • Provides customer guidance on maintenance of underlying project technical infrastructure, including hardware, database, and operating systems
  • Applies quality processes in performing the tasks

Date Posted

12/19/2023

Views

0

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