Jr. Business Systems Analyst

AI at Zapier

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Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process including how to use AI tools like ChatGPT Claude Gemini or others during our hiring process - and when not to.

Job Posted: 12/4/25

Location: South America or India (must work hours of 5/6am - 1/2pm EST)

Hi there!

We’re looking for a Jr. Business Systems Analyst to help power the systems workflows and automation that enable Zapier’s Support organization to serve our customers a best in class experience. In this role you'll make our internal tools more reliable our processes more scalable and our support teams more efficient. You’ll blend system administration workflow optimization data-driven decision-making and an automation-first mindset to reduce friction and help internal teams focus on the work that matters most.

This is the perfect opportunity for someone looking to develop their skills in systems administration workflow automation operational analytics and cross-functional program delivery. People who start in this position could grow into Business Systems Analysts Operations Specialists Technical Program Managers or other systems or platform focused roles at Zapier.

If you’re interested in advancing your career at a fast-growing profitable impact-driven company then read on…

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

About You

You're naturally curious highly organized and eager to understand how systems data and workflows fit together. You enjoy problem-solving and improving processes—even small fixes excite you because they create meaningful leverage. You’re comfortable with ambiguity ask strong questions and thrive in environments where learning happens fast.

You have an automation-first mindset and look for opportunities to eliminate manual effort scale operations and improve the user experience for both customers and internal stakeholders. You’re energized by AI-driven tooling and are excited to expand your skills in modern support systems workflow automation and operational analytics.

You communicate clearly collaborate well with partners across Support Engineering and Operations and enjoy turning complexity into clarity.

In short: you like making systems better—and you like learning while doing it.

Experience

• You have experience in technical support business operations system administration or similar operational roles.

• You’ve contributed to improving workflows documenting processes or supporting internal tooling.

• You’re comfortable navigating systems like CRMs help desk tools internal admin tools or automation platforms.

• You’re curious about AI-powered workflows operational analytics and how tools and data interact across teams.

• You enjoy experimenting testing ideas and iterating toward better outcomes.

• You partner well with more senior team members to advance key initiatives.

• Experience in SaaS B2B or data-driven environments is a plus.

Role Specific Skills

Systems & Technical Skills

• Basic systems-thinking: you can understand how tools data and workflows connect

• Experience with support tools (e.g. Zendesk) or CRM systems is a plus

• Familiarity with documenting processes and running internal audits

• Comfortable learning new tools quickly

AI & Automation

• An automation-first mindset: you look for ways to reduce repetitive work

• Interest in AI-driven workflows agents or auto-assist tools

• Excitement to build internal automations using Zapier

• Ability to evaluate where AI can improve support efficiency

Collaboration & Communication

• Strong organizational and prioritization skills

• Clear communicator who can work across teams

• Ability to translate technical details into understandable concepts

• Comfortable gathering requirements and supporting project scoping

Things You’ll Do

Own & Operate Internal Systems

• Run and evolve our internal Concierge Support Program ensuring teams get timely accurate assistance

• Operate as a system administrator for support tools: monitoring tuning configuring settings for reliability

• Conduct quarterly audits for adherence security performance and data quality

Drive Automation & AI-Enabled Workflows

• Identify automation opportunities to eliminate manual effort

• Build lightweight workflows using Zapier

• Partner with team to introduce AI-driven tooling into daily operations

• Support adoption of new auto-assist intelligent routing or predictive systems

Improve Processes and Documentation

• Build documentation that helps teams understand tools workflows and best practices

• Partner with Ops & Technical Program Managers to outline projects and programs

• Help shape the future of Technical Support Operations through idea generation and experimentation

Support Data & Reporting

• Assist in compiling data and performance reports for the team

• Surface operational trends workflow issues and improvement opportunities

• Help leaders understand system health and support efficiency through clear data

Potential Projects

• Simplify support workflows and reduce friction for agents

• Contribute to experiments with new features or AI capabilities

• Support expansion of paid services and early access programs

• Conduct Zendesk audits and cleanup projects

• Build repeatable systems and documentation for core workflows

• Partner with leaders to determine meaningful performance metrics

What Success Looks Like

Within 90 days:

• You understand our support tools workflows and internal systems

• You’re confidently handling Concierge requests and small system updates

Within 6 months:

• You’re independently running audits improving workflows and updating documentation

• You’ve built or improved automations that reduce manual work

• You’re partnering across TSO Engineering and Support teams to deliver improvements

Within 12 months:

• You’re owning system configurations solving operational gaps and contributing to strategic automation initiatives

• You’re a trusted point of contact for system questions tool performance and process improvements

• You’ve contributed to a measurable improvement in efficiency scalability or reliability

Impact & Success Measures

• Improved operational reliability across support tools

• Reduced manual work through automation and AI-driven workflows

• Clear accessible documentation of systems and processes

• Consistent high-quality support delivered via the Concierge Program

• Strong cross-team relationships and collaborative execution

• Successful execution of audits system updates and workflow improvements

How to Apply

At Zapier we believe that diverse perspectives and experiences make us better which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles regardless of the type of education or companies in your background so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact throughout the process we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time so if you ever have questions about where you stand or about the process just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity Inclusion Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants including those with criminal histories consistent with applicable laws.

Zapier is committed to inclusion. As part of this commitment Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process please contact [email protected].

Even though we’re an all-remote company we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.