Jr. Service Desk Specialist

StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native display video connected TV audio in-game and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform it’s a hub of innovation imagination and creativity.

As a Jr. Service Desk Specialist you will have the opportunity to contribute to an established IT Service Desk team within our company and improve the productivity of all StackAdapt employees. You will work closely with employees across diverse global locations supporting every department within the company both technical and non-technical delivering IT at scale during a time of rapid growth. Your communication and technical skills will be key to your success.

Reporting to the Director of IT Support & Services you will support StackAdapt employees at basic to complex technology levels manage technology assets install support and provide user training on various hardware software and other devices in StackAdapt’s mixed Mac and Windows environment. You will provide first-level support and resolve increasingly complex service requests and critical incidents. Additional focus areas include the creation and review of knowledgebase articles review of operational IT processes and improvement opportunities and ensuring quality resolution of incidents and service requests in adherence to agreed-upon service level agreements.

We are open to candidates located anywhere in Canada for this role.

What you'll be doing:

• Provide first-level employee technical support and problem resolution for end-user software and hardware-related needs.

• Manage new employee global onboarding offboarding equipment provisioning and setup and deployment.

• Deliver IT Service Desk support provide courteous professional and quality service and ensure appropriate documentation is up to date for all job-related tasks.

• Administration and Support of SaaS applications and productivity tools (e.g. GoogleSuite Okta Office365 Slack).

• Manage and troubleshoot Mac and Windows systems in a global remote work environment.

• Strive to improve day-to-day operations by working with the team to streamline and automate processes for efficiency and increased value across the company.

What You'll Bring to the Table:

• Minimum of 1 to 2 years of experience in a Service Desk environment

• Some exposure to administration and support of SaaS applications (e.g. Google Suite Okta Office 365 Slack Salesforce Druva)

• ITIL certification is a “nice to have”

• Experience supporting both macOS and Windows operating systems

• Commitment to customer satisfaction with a customer-focused mentality

• Excellent communication skills both written and verbal with the ability to communicate at all levels and carry out tasks independently in non-standardized constantly evolving work situations

• Proven ability to meet deadlines conduct research and work independently to resolve IT issues

• Ability to partner with the InfoSec team to mitigate relevant security risks issues and products

• Self-starter with strong organizational skills and the ability to manage multiple tasks simultaneously

• ITSM platform experience (e.g. FreshService) supporting incidents and requests

• Exposure to MDM tools is a “nice to have” (e.g. Kandji Intune Jamf)

• A quick learner who’s comfortable taking initiative to learn new technologies and troubleshoot complex issues

StackAdapter's Enjoy:

• Highly competitive salary

• RRSP/401K matching

• 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off

• Access to a comprehensive mental health care platform

• Full benefits from day one of employment

• Work-from-home reimbursements

• Optional global WeWork membership for those who want a change from their home office

• Robust training and onboarding program

• Coverage and support of personal development initiatives (conferences courses etc)

• Access to StackAdapt programmatic courses and certifications to support continuous learning

• An awesome parental leave policy

• A friendly welcoming and supportive culture

• Our social and team events!

StackAdapt is a diverse and inclusive team of collaborative hardworking individuals trying to make a dent in the universe. No matter who you are where you are from who you love follow in faith disability (or superpower) status ethnicity or the gender you identify with (if you’re comfortable let us know your pronouns) you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process please let our Talent team know.

About StackAdapt

We've been recognized for our diverse and supportive workplace high performing campaigns award-winning customer service and innovation. We've been awarded:

Ad Age Best Places to Work 2024

G2 Top Software and Top Marketing and Advertising Product for 2024

Campaign’s Best Places to Work 2023 for the UK

2024 Best Workplaces for Women and in Canada by Great Place to Work®

#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising

#LI-Remote