Junior Product Specialist (w/m/d)

REVIEWS.io, a clearer.io company, is a leading platform in our eCommerce family of apps, helping businesses collect, manage, and showcase customer reviews. By leveraging authentic reviews and user-generated content, REVIEWS.io empowers brands to enhance customer trust and drive sales growth. Beyond "stars on a page," it fosters meaningful connections between brands and consumers through real experiences.

Active in the European market for nearly 5 years, REVIEWS.io works with exciting brands like Metro AG, ASUS, Thomann, everdrop, ARMEDANGELS, Giesswein, SNOCKS, Bouncewear, Le Nouveau Chef, Torfs, Kazidomi, Sophia Mae, Drukwerkdeal, Clean Nutrition, and waterdrop. Clearer.io is a growing family of software solutions for e-commerce merchants.

Clearer.io’s mission is to continue to create software to advance the future of commerce. We’re achieving this by delivering and building upon a comprehensive suite of 25 ecosystem leading apps all providing unparalleled customer support that helps e-commerce businesses reach new heights. Joining the clearer.io global team is an incredibly exciting opportunity right now. We are currently on an exceptional trajectory of growth and investment, fueled by our unwavering commitment to providing the highest quality products in the ecommerce marketplace.

Your Impact

Are you ready to take your first step into the exciting world of technology and eCommerce? At clearer.io, our Product Specialists are key to ensuring customer success. This entry-level role, based in our Mindspace Berlin office, is ideal for recent graduates, those with tech experience or individuals looking to make a career change. Whether you’re just starting out or eager to channel your passion for technology into eCommerce, you’ll provide vital support to high-value customers and agencies, help shape global support processes, and build strong relationships while mastering our suite of apps.

What you’ll do:

• Customer-Centric Support - Partner with customers and agencies to resolve technical issues across email, chat, and phone, delivering outstanding service.
• Collaborative Problem-Solving -Work closely with colleagues and developers to resolve customer requests efficiently, ensuring smooth feedback and support.
• Innovative Solutions -Develop tailored solutions to customer challenges, leveraging communication skills and coordinating with cross-functional teams like support, sales, and partnerships.
• Trusted Advisor -Foster strong relationships with customers, offering professional and reliable support that exceeds expectations.
• Actionable Insights- Log issues and feature requests based on customer feedback, contributing to product innovation and improvement.
• Master the Platform -With guidance and development, grow into an expert on the clearer.io product suite, capable of providing exceptional support and guidance.

What You’ll Bring:

• Strong communication skills, with the ability to write and speak clearly across various channels.
• Enthusiasm for learning and working with eCommerce technologies like Shopify and Klaviyo.
• A foundational understanding of HTML, CSS, and JavaScript, or a keen interest in developing these skills.
• Fluency in German and English to an advanced level, with the ability to explain technical concepts in both languages.
• A proactive, organized, and personable approach to helping customers feel confident and supported.A desire to learn, thrive in a fast-paced environment, and adapt to changing priorities.
• Creativity and passion for solving challenges while keeping customer needs front and center.

Why Clearer.io?

• Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf.
• Purposeful progress: We harness our ingenuity to keep leveling up and growing stronger. We take initiative, think boldly, and don’t settle for the status quo. Every risk teaches us something new.
• Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve. We ask ‘How can we help?’ striving always to make a meaningful
• Always open: With transparency we simplify the complex, collaborate globally and empower everyone. We believe openness in our communication—with customers, partners, and team members—is essential for building strong relationships.
• Be a part of clearer.io—where your expertise fuels real change in eCommerce. Come and join us- it’s clear we’re the place to be!




Be a part of clearer.io—where your expertise fuels real change in eCommerce. Come and join us- it’s clear we’re the place to be!