Junior Support Engineer

Company Description

Dashlabs.ai offers a single, end-to-end platform for automating and optimizing healthcare and medical diagnostic lab operations including integration with any lab machine.

At Dashlabs.ai, we believe that access to quality diagnostics, and thus, access to quality healthcare, is a human right. ‍ By giving labs an easy-to-use, quick-to-deploy integrated system with no heavy upfront costs, we're making the world a better, healthier place—one lab at a time.

Job Description

This role offers a unique blend of basic front-end development skills and technical support responsibilities.

As an integral member of our technical support team, you will mainly:

1. Provide real-time platform support online
2. Write HTML and CSS
3. Provide on demand support onsite across VisMin, mainly in Cebu

Key Responsibilities:

• Respond to clients of Dashlabs.ai via chat and/or email
• Manage data using the Dashlabs.ai Core Platform
• Provide first level troubleshooting
• Escalate advanced concerns to the larger technical team, and work with them to resolve the issues head-on

Additional responsibilities:

• Perform NoSQL database operations
• MongoDB CRUD Operations
• JavaScript Debugging
• Real-Time QA in Production Environments
• Project Management esp for Agile Micro Projects
• Demonstrate effective communication skills while interacting with clients and technical team members.
• Quickly identify problems and proactively provide solutions to address issues.
• Uphold strong integrity while managing and handling sensitive user data.

Qualifications

• Eats and breathes HTML and CSS for breakfast, lunch, and dinner
• Sharp eye to details
• Personable and has excellent soft skills
• Quick thinker and problem solver
• Solid integrity and data management skills

Additional Information

Remote-first job. :)

Dashlabs.ai offers outstanding career opportunities, empowerment in the workplace, and a diverse, friendly team underpinned by competitive compensation packages. Salary and level will be commensurate to the candidate's experience, qualifications, and applicable skillsets.