Junior Support Specialist - Remote, US

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

We are looking for a Junior Support Specialist to focus on the Brighter Vision brand as part of EverCommerce’s EverConnect Solutions division, which includes other brands like Qiigo, Market Hardware, and Socius Marketing.

The Junior Support Specialist is responsible for supporting our live client’s website needs, which includes updating designs, adding content to client sites, and writing SEO. This Specialist answers chat and maintains relationships with our clients to ensure edits are done and tickets are responded to within 1-2 business days.

You have a passion for and enjoy having a direct impact on the success of your clients and their customers. You are thoughtful and creative, with a strong customer service orientation. You have understanding of HTML, CSS, and design principles, and strive to help your customers to the best of your ability.

Responsibilities include but are not limited to:

• Take client phone calls
• Answer tickets that are assigned to the T1 inbox
• Complete any outstanding Phone Call Edits from the days prior
• Advising clients on design changes
• Answering basic SEO and website marketing questions
• Making design & technical changes to their website
• Noticing opportunities for upsells and cross-sells and passing them onto our sales and success team
• Designing newsletter opt-in boxes
• General troubleshooting
• Managing customer happiness
• Doing Search Engine Optimization

Skills and experience we think will make you successful in this role:

• A background in Design (a BA in Design is preferred)
• HTML and CSS
• At least 1 year in a customer support environment taking calls, emails, and chats from customers
• A positive, get-it-done approach
• Ability to problem solve quickly, and diagnose issues that may need to be escalated
• Humility to know when to ask for help but confidence in your ability to support your clients

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation: The target base compensation for this position $19-21 per hour in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.