Key Account Implementation Manager

The Key Account Implementation Manager plays a critical role in supporting the upgrade of larger, strategic customers from our legacy software version to the new web-based platform. This position focuses on providing personalized, hands-on assistance to ensure a smooth transition, serving as a key resource for customers and internal teams throughout the upgrade process. 

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Assist strategic customers in planning and executing their software upgrade. 
• Collaborate with customers to understand their unique needs and tailor the upgrade process accordingly. 
• Provide clear, consistent communication and guidance throughout the upgrade process. 
• Coordinate with internal teams to facilitate data migration, system configuration, and user training. 
• Monitor upgrade progress, identify potential roadblocks, and escalate issues as needed. 
• Document and share insights and lessons learned from upgrade projects to improve processes. 
• Deliver exceptional customer experiences by proactively addressing concerns and ensuring satisfaction. 

QUALIFICATIONS: 

• EDUCATION: Associate or bachelor's degree in information technology, computer science, or business management, or equivalent
• EXPERIENCE: 1-3 years of experience in client services, project management, training, or consulting

WHAT DO YOU NEED:

• Experience in customer support, project coordination, or software implementation, preferably in a SaaS environment. 
• Direct experience in the software/services solutions market, preferably within the real estate industry.
• Strong problem-solving and communication skills with a customer-first mindset. 
• Highly organized with an eye for detail and the ability to manage multiple projects simultaneously. 
• Familiarity with software upgrades or migrations is a plus. 
• Ability to work collaboratively across teams in a fast-paced setting.