Kitchen Director $65,000

Primary Responsibilities Overview: • Primarily responsible for leading daily operations in Back of House (BOH) • Drive daily focus and execution of Chick-fil-A’s Operational Requirements and Winning Hearts Every Day Strategy • Serve as the subject matter expert for kitchen operations, food safety & quality procedures • Responsible for developing and leading Back of House Leadership • Identify areas of opportunity in Back of House operations & set monthly goals for Back of House Leadership Team • Create systems and processes to ensure food safety, food quality, and cleanliness standards are upheld • Be willing and able to meet the demands of the business Scheduling Requirements: • Full-Time Position - Work minimum of 45 hours per week • Maintain Open Availability with limited restrictions • Max of 12 Saturdays off per year • Expected to work a closing shift a minimum of 2 nights per week **Key Tasks & Responsibilities** Food Safety & Risk Management: • Responsible for creating a Culture of Food Safety in Back of House and execution of Food Safety and Quality requirements ALL DAY EVERY DAY • Ensure Safe Daily Criticals are completed 4 times a day, every day (Assessment times: 6:30am , 10:30am, 2:30pm, 5:30pm) • Review Safe Daily Critical Findings and coaches leaders and team members on any gaps or issues • Conduct weekly eFSA & other in depth Food Safety Assessments • Resolve any food safety issues immediately and continually work to prevent food safety issues • Responsible for the Safety & Security of team members & guests • Ensure kitchen is always organized and standards for cleanliness are upheld ALL DAY EVERY DAY Food Quality & Customer Experience: • Monitor and drive execution of daily eRQAs • Reviews results and evaluates the effectiveness of food quality efforts • Conduct eRQAs with a each Back of House Leader once a week across all day parts (breakfast, lunch, & dinner) • Identify areas of opportunity and coach on desired behaviors/practices, issue discipline if necessary • Manage AHA execution & metrics to ensure store ranks in Top 20% of chain and procedures are executed per the Chick-fil-A Standard • Analyze CEMs and Cares to identify areas of opportunity and share results with team Financial Return: • Partner with Director Team to manage/steward Food Cost • Develop and drive LEAN mindset in back of house to reduce waste People Management: • Responsible for managing & executing BOH scheduling and meeting Labor Productivity Targets • Responsible for covering shifts in BOH if no other leadership is available to work • Responsible for scheduling & executing bi weekly BOH Leadership Meetings/Huddles • Conduct monthly one on one meetings with BOH Leaders to coach and discuss individual growth opportunities • Responsible for the training and development of all BOH Leaders and Team Members • Reviews daily shift setups with back of house leaders & provide coaching on desired outcomes and behaviors if necessary • Lead authority for addressing BOH team member performance opportunities & Policy Handbook Violations (Use ESRC Model for performance issues) • Review all Back of House performance and disciplinary actions/issues with Talent Director on a weekly basis • Assist Talent Director with back of house team member performance reviews • Uphold & champion our “Team Member Promise” towards all team members that embody our Core Values, Rules for Culture, and go above and beyond for the restaurant Kitchen Director Scorecard Metrics: • QIV Score: 100 • AHA Timers: Rank in Top 20% • Top 20% CEM Ranking: Taste of Food & Speed of Service • Positive Food Gap .5 or less • Food Safety Ranking: 1 • 100% execution of required Safe Daily Criticals & Daily eRQAs The Kitchen Director serves as the Operator’s forward thinking partner in Back of House, and is primarily responsible for the execution of Chick-fil-A’s Winning Hearts Every Day Strategy and driving a culture of food safety and quality. This leader has G.R.I.T. and exhibits a passion for food safety & quality. This individual is required to be highly competent in Chick-fil-A’s Operational Requirements for back of house, food safety, and food quality. This leader must possess a high leadership capacity, meaning this individual has the ability to reduce complexity in the business and create systems and processes to drive consistent execution of Chick-fil-A’s Food Safety and Quality Requirements. This leader is responsible for ensuring the back of house culture is aligned with the Operator’s Vision, Values, & Rules for Culture for the restaurant. This Leader consistently embodies Chick-fil-A Hwy 211 & Potranco's Core Values for Directors, and Chick-fil-A Inc’s Corporate Purpose in and outside the four walls of the restaurant. He or she is the lead authority and accountability partner for kitchen operations and Food Safety & Quality compliance in the back of house. The Kitchen Director’s primary responsibilities are: creating and driving systems & processes that ensure consistent execution of Chick-fil-A’s Food Safety & Quality Requirements, coordinating execution of daily Food Safety & Quality Assessments (daily eRQAs & 4 Safe Daily Criticals per day), conducting daily food safety walkthroughs, stewardship of facility & cleanliness of kitchen, conducting weekly Food Safety Assessments, preparing team for Quarterly QIVs & SAFE Visits, work with Assistant Kitchen Director to manage team member scheduling & training logistics, leadership development, AHA Timers, and Taste of Food CEMs metric. The Kitchen Director enpowers leaders in the back of house to identify areas of opportunity, set & reach goals/targets, and celebrate wins with the team. Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 Quick Service Restaurant. Pay: $22 - $26 / hour Pay: • Bonus pay Benefits: • Flexible schedule • Paid time off • Health insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) • Employee discount Job Type: fulltime, parttime Schedule: • 8 hour shift • Weekend availability • Monday to Friday • On call • Holidays • Overtime • 10 hour shift Education: High school degree Work location: On-site