L2 IT support Executive

Company Description

Resillion is a global company with end-to-end capabilities: no matter your industry, your geographical location, or stage in your digital journey. With offices in North America, Europe, and Asia, Resillion will be by your side. Helping you and your organization realize your ambitions in cyber security, testing of digital media content and quality assurance.

Whether, testing, certification, (software) development, cyber security, or data-protection, the experts at Resillion do whatever it takes. We work as long and hard as necessary to get you to market. 

Job Description

Role: L2 IT Support Associate 

Location: Bangalore (Hybrid Mode) 

Experience Range: 4-7 Years 

Required Skills & Responsibilities: 

• 4-7 years of experience working in Service Desk for L2
• Provides the first-line of technical support via telephone, email and remote-connect methods for hardware, network, systems, and software applications for internal users.
• Relevant experience supporting hardware for workstations, laptops and peripheral devices, network troubleshooting, Windows operating systems, web-based applications, and productivity applications such as Microsoft Office and Internet browsers.
• Understanding of hardware, software and TCP/IP networking principles.
• Knowledge in Microsoft Office, Patch Management, Anti-Malware, Desktop/laptop imaging, anti-virus, and inventory management tools.
• Knowledge of computers (PC, Laptop and Mac) and peripherals.
• Prioritize and execute tasks in high-pressure environment. Ability to work in a 24/7 environment.
• Ensuring Live Monitoring of Calls, Tickets In Queue, Email, Timely Response on Escalations, Managing Bacjlogs.
• Windows servers and Clients.
• Knowledge of Active Directory, DNS, O365, Creation of mail box, Password resets
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• VPN, Internet Concepts, Network Technical Support, Networking Concepts, Internet Fundamentals, VOIP, IP routing and Switching, LAN/WAN, TCP/IP Administration.
• Support for laptop, desktops, and printers
• Patching and Upgrading of PC’s – routine upgrades that cannot be performed remotely
• IMAC: Installations, Moves, Adds, and Changes (IMACs)
• ITIL Certification is a must
• Oral and written communication, professional, and interpersonal skills, keen attention to details with strategic and holistic mindset, self - motivated and directed.