A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.
Seeking new possibilities and always staying curious we are a team dedicated to creating the world’s leading AI-powered cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers so the door is always open for those who want to grow their career.
We are seeking a skilled back-end developer to join our IBM Software team. As part of our team you will be responsible for developing and maintaining high-quality software products working with a variety of technologies and programming languages.
IBM’s product and technology landscape includes Research Software and Infrastructure. Entering this domain positions you at the heart of IBM where growth and innovation thrive.
This role specializes in performing and enabling remote technical support of IBM software hardware and solutions. Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools procedures and processes. May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high client satisfaction.
Primary Duties:
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Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills.
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Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
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Communicates action plans to the client or IBM representative as appropriate.
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Recommends and implements new or improvements to existing technical support tools procedures and processes.
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Provide world class customer services to large enterprise users.
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Investigate and resolve support issues independently and productively.
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Handle critical customer issues and hot-line support issues independently.
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Handle urgent customer situation and provide emergency solutions or fixes to customers.
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Coordinate within the team and across other teams (Developments Product Management Sales) for critical customer support issues or escalations independently.
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Develop Knowledge-Base procedures and support tools to improve services efficiency
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5+ System-level knowledge on Unix/Linux/Windows
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Communication and inter-personal skills
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Experience in problem troubleshooting analysis and resolution.
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Demonstrated productivity and quality results at customer issue handling
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Knowledge of High Performance Computing (HPC) Cluster management cloud computing.
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Enterprise level Software experience in Support or Product Development
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