Lead Analyst

Lead Analyst

RESPONSIBLITIES:

Manage daily BAU without any issues

Provide targets to the team and ensure monthly targets are met

Ensure team adheres to all SLA's and KPI's agreed with the client are met

Act as reviewer and ensure there are no inaccuracies in any of the reports being published

Must be proactive and ensure the delivery timelines are met without any delay without reminders

Identify talent and groom them for the next level

Identify areas of improvement in the process and create plan to ensure all the grey areas are addressed

Ensure there are no escalation from the client or the brokers

Manage mailboxes and ensure that there are no emails unattended to by anyone in the team

Team must be calibrated for the process knowledge on a monthly/quarterly basis

• Should possess good psychometric, analytical, and reasoning skills

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