Lead Communications Partner - Strategic Initiatives

Primary Details
Time Type: Full time

Worker Type: Employee

At QBE, our purpose is to give people the confidence to achieve their ambitions inside and outside of work. From development opportunities, to flexible work options and highly competitive reward and benefits packages, we understand the importance of living our values when it comes to our people. Everything we do at QBE is underpinned by our company's cultural elements - because we know it's not just what we do that matters, it's how we do it that makes the difference.

This opportunity is accountable for advising and collaborating with SVP, Strategy, Marketing & Communications, the CEO, and the executive team to identify and build strategic internal and external communication plans that enhance corporate culture and employee engagement, improve organizational effectiveness and build QBE's brand in the market.

The role is designed to support a flexible/hybrid working approach

Primary Responsibilities

• Develop and execute communications plans for a wide range of activities designed to inform, educate and activate employees using a balanced mix of channels to maximize the reach and consumption of key messages and content
• Plan, develop and execute employee communications and engagement strategy with initiatives that bring the company's narrative and culture to life through a broad spectrum of employee touch points, including company meetings, intranet, executive communications and culture/engagement activities
• Participate in cross-functional teams and working groups to gather, connect and develop compelling and relevant content
• Champion disciplined communication planning with a strong focus on timing, relevancy, and consistency
• Evaluate communications performance via metrics and employee feedback, recommending refinements to internal communications strategies, messaging, and employee feedback mechanisms as needed
• Serve as a trusted adviser with business leaders by utilizing expertise, sharing knowledge and recommending communications strategies to support change, meet business needs and inform targeted audiences

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• 7 years relevant experience

Preferred Competencies/Skills

• Exceptional creative writing and editing skills
• Effectively present information to influence and persuade organizational leaders and key stakeholders
• Clearly and confidently convey information to various audiences through speech and writing
• Define and measure results against key performance indicators
• Solve problems in ambiguous or difficult situations
• Identify and appreciate the broad perspective and how it relates to smaller details
• Utilize motivational, inspirational and enthusiastic approach to team involvement and engagement
• Adapt and be flexible in a complex changing environment
• Ability to communicate effectively and quickly build trusted relationships within an organization
• Demonstrated organizational, project management and problem-solving skills

Preferred Experience

• Minimum of 7 years experience leading and designing internal employee communications
• Experience in strategic communications and issues management highly desirable
• Insurance/financial services industry experience a plus

Preferred Knowledge

• Advanced knowledge of media production, communication, and dissemination techniques and methods including alternative ways to inform and entertain via written, oral, and visual media
• Science and art of delivering information, including understanding of communication vehicles and targeted audiences
• Relevant communications trends
• New and emerging tools and technologies relevant to the line of work
• Advanced knowledge of Microsoft Office suite
• Advanced writing mechanics and grammatical concept
• Principles and processes for building client relationships, including conducting needs assessment and meeting quality standards

QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) - because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviors that link to our cultural elements:
• We are customer-centered• We are technical experts• We are diverse• We are fast-paced• We are courageous• We are accountable• We are a team

All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices

US Only - Travel Frequency • Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands • General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

US Only - Disclaimer • To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type • Individual Contributor

Global Disclaimer
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.