Lead Customer Operations Manager

Lead Customer Operations Manager:

Lead Customer Operations Manager will be responsible for managing and optimizing ourGainsight application. The ideal candidate will have basic administrationskills and preferably hold Gainsight certifications. Strong communicationskills and a willingness to work during US business hours are essential.

In this role, you will...

• Administer and manage the Gainsight application, ensuring it operates efficiently.
• Handle tickets raised by Customer Success Managers via Salesforce, managing and closing them in a timely manner.
• Create and maintain reports and dashboards in Gainsight to support decision-making.
• Collaborate with cross-functional teams to gather requirements and implement changes.
• Provide training and support to users on the Gainsight platform.
• Monitor system performance and troubleshoot any issues that arise.
• Stay updated on Gainsight features and best practices to optimize usage.

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• 5+ years of experience in a related role.
• Basic administration skills in Gainsight; Gainsight certification is a plus.
• Basic administration skills in Salesforce; Salesforce certification is a plus.
• Familiarity with .NET coding skills is an added advantage.
• Excellent written and verbal communication skills in English.
• Strong analytical and problem-solving abilities.
• Ability to work during US (EST) business hours.