Lead Enterprise ServiceNow Engineer / Architect (RapidScale)

Company

Cox Communications, Inc.

Engineering / Product Development

Sr Lead Architect

Sr Manager - Non People Leader

Can work remotely but need to live in the specified city, state, or region

No

Day

Compensation

Compensation includes a base salary of $129,100.00 - $215,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

RapidScale is the managed cloud partner that turns technology into your most significant competitive advantage.  Our Information Technology team is seeking an experienced candidate who will be responsible for designing, developing, and implementing ServiceNow solutions across various modules, including but not limited to IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Integrated Risk Management (IRM), SecOps, and the Integration Hub.  This role requires a deep understanding of ServiceNow architecture, best practices, and integration capabilities.  In addition, the candidate has demonstrable experience or knowledge of implementing a domain separation solution. 

Responsibilities:

• Provides expertise on decisions and priorities related to the enterprise’s overall systems architecture as it relates to ServiceNow

• Packages IT elements into repeatable deployments using automation techniques and technologies. 

• Collaborates with other teams (IT DevOps, Security, and Operations) to develop detailed application implementation solutions for the ServiceNow platform

• Architects, develops, builds, and implements highly secure, compliant, resilient, cost-effective, and high-performing solutions for assigned groups or disciplines.

• Performs application configuration, extension, integration, and performance tuning

• Develops, builds, configures, customizes, integrates, and tests solutions.

• Develops and delivers critical reporting metrics and insights related to the cost and utilization of ServiceNow

• Ensures team-wide application of standard operating procedures for development, deployment, support, break-fix, and systems management.

• Collaborates with others to troubleshoot and resolve production, integration, or application issues. 

Minimum Qualifications:

• Bachelor’s degree in a related discipline (computer science, information technology and 8 years’ experience in a related field.  

• The right candidate could also have a different combination, such as a master’s degree and 6 years’ experience; a Ph.D. and 3 years’ experience in a related field; or 12 years’ experience in a related field

• 7 years of experience in ServiceNow development and implementation

• Proficient in ServiceNow scripting languages (JavaScript, AngualrJS, HTML, CSS, etc.) and ServiceNow application development best practices

• Experience with ServiceNow integrations, including REST APIs, SOAP, and other integration methods

• At least one full lifecycle ServiceNow implementation in the role of a lead architect

Preferred Qualifications:

• Ability to work in a fast-paced, agile environment and manage multiple priorities effectively

• Experience in project management, requirements gathering, and stakeholder management

• Additional certifications such as Certified Implementation Specialist are a strong plus

• Proven understanding of ITIL practices

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.