Lead HR Advisor

Company: Peninsula Employment Services Limited

Job Title: Lead HR Advisor

Location: Toronto, ON

Working Days: Monday to Friday

Salary: $90,000 - $95,000 DOE

This is an on-site position

About Us 

Peninsula Canada is a provider of external HR and OHS solutions; including, employment relations and health and safety advice, consultancy, BrightHR Software and Peninsula brAInbox AI. We are providers to small and medium-sized businesses located throughout British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Newfoundland and Labrador; with foreseeable plans of branching out to all provinces in Canada! Peninsula is a division of the Peninsula Group, based in Manchester, UK which operates in the UK, Ireland, Australia, New Zealand and, most recently, Canada. We employ over 3,000 people globally! Peninsula opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies. 

The Role of Lead HR Advisor

The Lead HR Advisor will assume responsibility for delivering expert and strategically driven HR advice to a dynamic and expanding client base, predominantly through telephone calls. This role will involve offering comprehensive guidance and solutions to clients across a broad spectrum of HR issues, ranging from routine inquiries to intricate and complex matters. 

Day-to-Day Duties and Responsibilities

• Serve as a primary point of contact for clients, providing expert advice and guidance on complex HR matters, including terminations, disciplinaries, and employee management issues. 
• Conduct in-depth consultations with clients, offering strategic solutions and navigating them through intricate HR challenges with professionalism and expertise. 
• Demonstrate subject matter expertise and fostering client empowerment on HR best practices, compliance, and relevant legislative updates 
• Lead and facilitate high-level client meetings, offering insights, recommendations, and strategic direction to address organizational HR needs and challenges. 
• Provide comprehensive analysis and review of client documentation, offering tailored advice and recommendations that align with internal terms and conditions and current employment legislation. 
• Take ownership of complex HR cases, managing them through to resolution while building strong client relationships and rapport. 
• Stay abreast of industry trends, legal developments, and best practices in HR and employment legislation, actively participating in ongoing training and professional development initiatives. 
• Meet and exceed performance metrics and service level agreements (SLAs), striving for excellence in client service delivery and achieving first-call resolution. 
• Accurately document all client interactions, advice provided, and case details in Salesforce and other relevant systems, ensuring thorough and meticulous record-keeping. 
• Adhere to internal protocols and procedures for managing and escalating cases as necessary, demonstrating sound judgment and discretion in handling sensitive HR matters. To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date.

What you Bring to the Team 

• CHRP/CPHR/CHRL designation is mandatory 
• 10+ years of relevant experience 
• Ability to work under pressure in a fast-moving, performance-driven environment 
• Excellent communication skills 
• Ability to juggle multiple tasks, prioritising your workload accordingly 
• Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared 
  service centre 
• The ability to motivate yourself and those around you 
• An organised self-starter with an enthusiasm for exceptional service delivery 

Why Work for Peninsula?

• Day off on your birthday
• Enhanced Benefits with Health and Dental Coverage
• We offer a Registered Retirement Savings Plan (RRSP) Matching Program
• Downtown Location
• Vacation Days increase after 2 and 5 years’ service 

Peninsula is a highly motivated enterprise that promotes an entrepreneurial culture. Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued. Accommodations are available upon request for candidates participating in our selection process.

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