Lead Operations Engineer - Optima/Kenan

Company Summary

DISH Network Technologies, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

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• Should closely work with the Operations Manager in performing the daily activities
• Handle the bill run activities, resolve the Production Incidents, work on clearing the error CDRs, fix the billing errors.
• Perform the application Monitoring, handle the alarms, perform daily health checks, proactively identify the problems and resolve it.
• Perform the Invoice validations and publish the report to the management and stakeholders.
• Environment maintenance activities and support the required teams for any upgrade activities like EKS cluster upgrade etc.
• Should be able to independently handle the Amdocs Kenan Operations activities and resolve the issues related to all the Kenan modules.
• Reconcile the CDRs and inform the upstream in case of drastic reduction in the usage files.
• Monitor the PODs and make sure the same are running successfully.
• Perform the sprint deployments in TEST and PROD environments.
• Create a problem ticket to the Development team for code/configuration fixes and closely work with the Development team to get the problem tickets handled and deployed in Prod.
• Fix the production incidents permanently by identifying the Root Cause and publish the RCA document.
• Closely work with Amdocs R&D team to get the core Product bugs fixed.
• Perform the post bill run activities and make sure all the reports are delivered to required stakeholders/teams

• Engineering degree with 8 to 10 years of experience in application enhancement, maintenance, production support
• Should have minimum of 4+ years of experience in Amdocs Kenan operations
• Candidate should be ready to work in the DevOps model by handling operations support and maintenance activities.
• Candidate should be ready to work during weekends on need basis for Billrun, deployment support and weekly maintenance activities
• Must have skills: Kenan FX [4.0 Above], Billing & Revenue Assurance, Telecom, Oracle/PostgreSQL, Shell Scripting, Python
• Good to have skills: AWS, Kubernetes, Docker, GitLab
• Should have a good understanding of the Kenan Data model
• Should be well versed with the Kenan modules Order Management, Usage processing, Billing & Invoicing (BIP, BIF), Payments, Collections and Journals
• Good understanding of Telecom Billing Concepts, Kenan Modules and Kenan APIs
• Strong written and verbal communication skills
• Excellent analytical and problem solving skills

• Employee Stock Purchase
• Term Insurance
• Accident Insurance
• Health Insurance
• Training Reimbursement
• Gratuity
• Mobile and Internet Reimbursement
• Team Outings