Lead Product Designer

As Canopy’s Lead Product Designer, you will have a front-row seat in designing our product. You will work directly with design, product, client delivery, engineering, customer success, and leadership to design innovative experiences for our customers. As a Lead, you must be comfortable leading intricate projects, mentoring other designers, and instilling design principles into the entire company’s culture. You will be responsible for driving strong design principles and frameworks around design systems, atomic design, consistency, visual language, wireframes, research, testing, and agile.

During any given work day, you might spend:

• 50% of your time working directly with your team on problem and solution discovery, framing, prioritization, and future planning
• 20% building context for stakeholders, communicating cross-functionally, and working with others on the product team
• 20% researching competitors, the lending domain, distilling customer feedback, and experimenting with our product
• 10% ad-hoc work, team and relationship building, process improvement, and personal development

Expectations:

• Demonstrate and expand domain expertise: by actively growing your knowledge of the lending domain, competitors, ecosystem partners, and the fintech infrastructure industry
• Represent Canopy as an expert in our product: enabling you to speak concisely about it to technical or nontechnical audiences.
• Be an advocate for the customers' needs: by understanding, researching, and analyzing the problems they are facing and the impact those problems have on the business
• Iteratively enhance the user experience: by translating complex back-office processes into user-friendly digital solutions
• Championing Impact: by sharing the value we provide to a diverse range of stakeholders, including engineers, customer success, sales, marketing, designers, client delivery, external press, and customer teams.
• Connecting the dots across the org: by fostering cross-functional collaboration with peers, conducting experiments, educating stakeholders, context building, ad-hoc tasks, and personal wellness
• Pushing to understand needs and pain points: Engage with customers and partners to understand their needs, deliver roadmap updates, get product feedback, and identify additional challenges and opportunities.
• Own the Product Design Process: Take full responsibility for the product design lifecycle from conception to delivery. This includes conducting research, ideating, creating wireframes, prototyping, and executing visual design.
• Collaborate and Learn: Work in a collaborative environment, leading a team and sharing knowledge. Foster a culture of open communication and continuous learning within your team.
• Master Design Tools and Methodologies: Exhibit proficiency in a range of design tools and methodologies, such as Design Thinking, and Human-Centered Design.
• Focus on User Experience: Emphasize creating a seamless and intuitive user experience, with a keen understanding of user psychology and usability principles.

Requirements

• 7+ years of UX/UI design experience
• You are an expert in designing and prototyping in Figma
• Experience in SaaS or business-focused product design
• Passionate about the latest visual design trends, principles, and practices
• Strong understanding of user-centered design
• Extensive experience working with and building design systems
• Understand the technical limitations and the trade-offs behind your design decisions
• Self-starter who is obsessed with constantly improving product experience
• Experience with leading projects
• Passion for helping others

Bonus Points

• Experience in the fintech industry
• Ability to contribute modern HTML/CSS/Javascript/React
• Have led product design at previous companies

We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but feel your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

About Canopy

Canopy is a modern platform for managing and servicing loans. Our flexible, API-first architecture ensures any brand can embed financial products, bring those products to market quickly, and support borrowers with world-class service in a highly secure and compliant way.

With Canopy’s API and CanopyOS, fintechs, banks, and credit unions can improve borrower repayment rates, increase net promoter scores, and decrease the cost of servicing for lending and credit card products.

Canopy is a values-based business that believes we can have a huge impact and do it in a way that we all are proud of. We value empathy towards our customers, our teammates, and ourselves. Individuals that have a history of and enthusiasm for transparency, and who understand the importance of gratitude and celebrating every step forward (and the occasional step backward), will do well here.