Lead Tech Support (R-16976)

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.

As an Operations Engineer, you are technical team leader, with previous hands-on experience in production support, ready to drive maintenance and work with cross functional teams to solve requests and incidents. You will bring technical acumen with success in leading teams to maintain highly scalable, distributed software systems. You are a creative thinker with a passion for Service Management, and motivating team members to deliver on targeted, strategic objectives

Key Responsibilities

• Manage, track and co-ordinate the day-to-day operations of geographically distributed, cross-functional software maintenance teams.
• Hands-on in Engineering Operations and develop with your team, as you lead, coach, and mentor, leveraging your knowledge and skills across projects and stakeholders, driving change/delivering impactful outcomes.
• Engage with stakeholders for weekly updates and daily sync on current day's status of operation activities.
• Collaborate with the operations teams to maintain the SLAs for tickets and downtimes.
• Proficient in Incident & Problem management with proven track record.
• Excellent in communication and troubleshooting skills.
• Manage various metrics data collection for updating of metrics to achieve KPI targets.
• Facilitate communication and interaction between various functional departments to ensure successful resolution of customer cases.

Key Requirements

• Bachelor’s Degree in Computer Science, Mathematics, or Engineering with strong computer science fundamentals
• Experience leading and managing teams that support the production environment and handle customer cases.
• 7-10 + years of HANDS-ON experience in analyzing, debugging the customer issues and helping customer in web applications with REST APIs, databases, and storage. 
• Knowledge of full-stack software development, frontend, JavaScript, HTML and CSS.
• Experience in understanding the high-availability system design, architecture, Java/J2EE, cloud technologies, SQL, Oracle databases, open source, and web technologies.
• Understanding of diverse API paradigms (SOAP, REST)
• Very good exposure to production environments/operations, logging and monitoring, alerts, maintenance, and on-call rotation procedure.
• Knowledge of cloud-based applications interacting with APIs, databases, and storage. Specifically, AWS EC2, S3, Kinesis Data Streams, Lambda, Elastic Beanstalk, CloudFront & CloudWatch.
• Ability to work well in a team/collaborative environment.
• Strong verbal and written communication skills

Note: Internally this job is titled as Senior Engineer

All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.