Lead UX Researcher

Job Description
The Lead UX Researcher drives user-centered design and research efforts by conducting in-depth user research, analyzing data, and providing actionable insights to inform product decisions and enhance user experiences. Working cross-functionally, the Lead UX Researcher facilitates alignment and guides prioritization of high-value features across our products and product lines.
A Day in the Life

• Conduct user research studies, including usability testing, interviews, surveys, and competitive analysis, to gain deep insights into user needs, behaviors, and preferences.
• Collaborate with Product, Design, and Engineering teams to iterate on product concepts and shape product roadmap and vision
• Ensure the team is solving the most critical user needs while delivering holistic solutions that are intuitive and easy to use
• Lead research planning, recruitment, and execution
• Communicate insights and learnings to provide actionable next steps on product direction.
• Utilize appropriate research methodologies and tools to gather and analyze user feedback and behavior data

Role Progression
Within 1 month, you will:

• Complete our New Hire Orientation
• Learn our products, business strategy, and product roadmap
• Identify areas for improvement in existing UX research processes, methodologies, and deliverables

Within 3 months, you will:

• Develop and share recommendations for a UX research plan, outlining key research objectives and methodologies to influence product strategy and direction
• Conduct user research studies to validate initial findings and gather more nuanced insights
• Work closely with product managers to prioritize user needs and incorporate research insights into product roadmaps.

Within 6 months, you will:

• Lead and conduct user research studies, such as usability testing, card sorting, and ethnographic research, to inform product development decisions.
• Present research findings and recommendations to the broader organization, influencing product strategy and direction

About You

• 6+ years of experience in UX research, including leading the research function, designing and conducting user studies and analyzing qualitative and quantitative data
• SaaS and/or enterprise UX research experience preferred
• Proficiency in UX research tools and platforms, such as usability testing software, survey tools, and data analysis tools
• Strong analytical thinking and problem-solving abilities

California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington residents is $130,000 to $147,250 . Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Litera offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements).
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.