Lead Virtual Services Sales (Fresh graduate upto 2 years)

슈나이더 일렉트릭 은 다양한 산업군에 걸쳐 에너지의 안전성 , 신뢰성 , 효율성 , 생산성을 높일 수 있는 혁신적 통합 솔루션을 제공하는 세계적인 에너지 관리 전문기업입니다 . 1836 년 프랑스에서 설립되어 오랜 역사를 거치며 폭넓은 분야에서 기술력을 쌓아왔으며 전형적인 하드웨어 제조 업체로 출발해 , 소프트웨어 기반의 솔루션 업체로 성공적으로 성장해 왔습니다 . 사업 분야는 크게 송 / 배전 등 전력 분야인 에너지 관리 (Energy Management) 와 산업 자동화 (Industrial Automation) 사업부로 나누어져 있으며 , 전 세계 15 만 명 , 한국 지사에서는 약 440 명의 직원들이 함께 일하고 있습니다 .

지속가능성 은 슈나이더 일렉트릭의 목적 , 비즈니스 , 문화 및 운영 모델의 핵심 요소입니다 . 슈나이더 일렉트릭의 솔루션은 에너지를 효율적으로 관리함으로써 지속가능성을 높이는 사업구조를 가지고 있습니다 . 에너지 관리 및 자동화 분야서 쌓은 노하우를 기반으로 , 고객사에 기업 에너지 효율화 및 탄소중립 전략적 실행의 파트너가 되는 것을 큰 목표로 하고 있습니다 .

Job Description

The Lead Virtual Services Sales Representative will manage and deploy sales activities 100% remotely (via phone, email, and social media) to engage customers and drive the growth of installed base services. This role is focused on maximizing services revenue through relationship management and handling all customer requests and leads, including opportunities from uncovered accounts and covered accounts managed by other Services Sales Representatives (SSRs). There is no specific account portfolio responsibility, but the position aims to enhance customer relationships and grow services revenue.

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• Manage leads with a focus on contract renewals and upselling recurrent business.
• Grow and manage a portfolio of proximity accounts, including end-users, electrical contractors, OEMs, panel builders, and distributors.
• Prioritize the sale of service plans and turnkey projects to meet or exceed sales targets.
• Handle inbound calls and emails to support the existing customer base.
• Maintain up-to-date knowledge on cross-selling tactics and service offerings.
• Build strong collaboration with field sales representatives and Inside Sales counterparts.
• Contribute to Inside Sales Best Practice development and mentor newer team members.
• Develop new contact points and potential accounts via demand generation activities, campaigns, and marketing activities.
• Quote and close deals for standard services (e.g., spare parts, renewal contracts).
• Cultivate relationships with uncovered accounts and upsell opportunities.

• Analyze and qualify opportunities in the Bridge Front Office (bFO) tool, ensuring a healthy sales pipeline.
• Maintain accurate data in the systems (bFO).
• Meet daily goals for outbound sales calls to follow-up on customer requests and leads.
• Foster new customer contact points via marketing campaigns, leads from field sales representatives, and other channels.
• Document all customer interactions in bFO.
• Promote up-selling and cross-selling of services between Line of Business offers.
• Transfer product sales opportunities to Account Managers or Product Virtual Sales teams when needed.
• Collaborate with services and product teams to satisfy customer needs.
• Provide accurate monthly order forecasting.

• Education: Diploma, Associate, or Bachelor ' s degree in Electrical Engineering or a related field.
• Experience: 1-2 years of experience in Virtual or Outside Sales, Services Representative roles, or in Call Center technical support/customer care.
• Skills & Competencies:
  ◦ Strong communication skills, both written and verbal, with stakeholders.
  ◦ Proficient in CRM software, such as Salesforce.com.
  ◦ Strong proficiency in MS Office applications.
  ◦ Ability to manage customer relationships and prioritize tasks.
  ◦ Good English language skills (written and spoken).

• 업무 환경 (유튜브 채널): https://www.youtube.com/watch?v=qBdvq1lKguA&t=3s
• 회사 소개 페이지: https://www.jobkorea.co.kr/Super/schneider-electric
• 네이버 블로그: https://blog.naver.com/schneiderkor

• 조직 문화 : https://www.youtube.com/watch?v=0BG3eppdNIw