Learning Technologist

Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.

The Cisco Meraki Learning & Development team supports training initiatives for Meraki’s Technical Support Department and is looking for a Learning Technologist to join the team. As a Learning Technologist, you will be the team’s point person and overall power user for the Learning Management System, build and maintain training dashboards that connect and track both learning and business metrics, and consult with the team regarding new tools and technology for learning.

Primary Responsibilities

Learning Management System  (30%)

• Manage the day-to-day operations of the Learning Management System (LMS) by updating, assigning, maintaining content, and configuring the LMS to support training activities and associated curricular paths.
• Assign users to appropriate training curricula and respond quickly to troubleshoot and resolve technical issues related to the LMS and user access. 
• Maintain standardized documentation on LMS operational processes and procedures; recommend improvements to streamline and enhance the user experience as well as to increase efficiencies.
• Meet regularly with teammates to keep abreast of evolving learner needs and optimize the LMS to meet those needs.

Reporting and Analytics (30%)

• Collaborate with teammates to determine reporting needs.
• Design necessary reports and dashboards with data from multiple sources (e.g. GoogleForms, LMS, SalesForce) to compile training metrics and create charts and graphs to illustrate progress and gaps in training.
• Maintain reports to track training by cohort following the Kirkpatrick model.

Learning Tools and Support (20%)

• Collaborate with instructional design and training delivery peers to design and maintain custom learning support tools tied to various programs and associated outcomes (e.g. professional development, new product introduction, onboarding).

Professional Development (20%)

We encourage and value professional development. Plan and use up to 20% of your time to develop yourself, which could look like:

• Staying well-versed in new or emerging reporting tools, acquiring certifications, attending meetups, webinars, and conferences
• Growing and acquiring knowledge and skills in the learning and development industry with a focus on evaluation methodologies and tools
• Developing knowledge of networking concepts and learning more about Meraki products
• Finding the intersection between your personal development interests and our business needs to identify side initiatives

Required Qualifications

• Bachelor’s degree with 2-3 years of professional experience
• Direct experience as LMS administrator or power user.
• Experience with reporting tools such as Tableau or Power BI
• Intermediate skills using Microsoft Excel or GoogleSheets
• Understanding of eLearning standards including SCORM, AICC, Tin Can, and xAPI; ability to correctly upload and configure content accurately to the LMS.
• Understanding of data structure, data matrices, and data flow across multiple systems.

Preferred Qualifications

• Kirkpatrick’s Models of Evaluation

Why Cisco Meraki:

We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are encouraging leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars! We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.

 At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

 Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.