Legal Customer Service Representative

We are a consumer protection law firm located in the Financial District of New York City. With our growing firm, we offer you the opportunity to develop your career in a practice that is rich in variety and challenges. If you desire to work with other talented people who share a passion for professionalism and growth, then a career with us may be a perfect fit for you! Legal Customer Service Representative We’re currently seeking a full-time Legal Customer Service Representative with office support experience. This person will be responsible for working with both clients and collections agencies to address concerns and ensure we have proper documentation of all settlements. The ideal candidate has strong organizational skills and is willing to take on a heavy client facing responsibilities. This is a perfect opportunity for a hard worker who is interested in a friendly yet fast-paced environment. What We Offer: • Compensation is competitive and commensurate with expertise and previous experience • Training & Guidance • 401K BenefitswithEmployer Match • Paid Time Off (PTO) • Business Casual Dress Code • An incredible team of smart and supportive people! • Hybrid work environment Principal Duties & Responsibilities: • Use of Salesforce CRM software to facilitate the process of responding to clients concerns via phone. • Working with collections agencies via phone to obtain documentation of settlements. • Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria. • Uploading these documents to our system. • Other ad hoc tasks as needed. • This is a heavy client facing role in a call center structure. Required Skills & Experience: • Minimum of 1-year office support experience • Possess superior organizational and time-management skills • Must be computer literate: Ability to easily learn the Firm’s case management software • Highest ethical standards and professional integrity • Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties • Fluent in Spanish a plus Job Type: Full-time Pay: $23.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible spending account • Health insurance • Paid time off • Vision insurance Education: • Bachelor's (Required) Experience: • Call center: 1 year (Preferred) Ability to Commute: • New York, NY 10038 (Required) Work Location: Hybrid remote in New York, NY 10038