Level 2 Digital Support Analyst

Schneider Electric is looking for a Level 2 Digital Support Analyst in Monterrey Nuevo Leon.

Job Overview: As a Level 2 Digital Analyst Support at Schneider Electric, you will be responsible for providing advanced technical support and analysis for digital systems and applications. You will work closely with cross-functional teams to ensure the optimal performance and reliability of digital solutions.

Key Responsibilities:

• Provide advanced technical support for digital systems and applications, including troubleshooting and issue resolution.

• Perform in-depth analysis of digital systems to identify performance trends, potential issues, and areas for improvement.

• Collaborate with Level 1 support and other teams to ensure timely and effective incident resolution and problem management.

• Proactively monitor digital systems to identify and address potential issues before they impact operations.

• Contribute to the development and maintenance of knowledge base articles and support documentation.

• Participate in on-call support rotation and incident response activities as needed.

Qualifications

Required Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• 3+ years of experience in digital systems support and analysis.

• Proficiency in analyzing and troubleshooting digital systems and applications.

• Strong understanding of ITIL framework and incident management processes.

• Excellent communication and collaboration skills.

• Ability to work effectively in a fast-paced, dynamic environment.

• Relevant certifications (e.g., ITIL, CompTIA) are a plus.

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, a culture of wellness, and more great benefits above and beyond a typical employer. Click to find out more about working with us: http://se.com/mx/carreras .

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.

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Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Schedule: Full-time
Req: 0095R5