LMS Platform Specialist

Establish, implement and maintain external client-facing online training solutions and reporting for all lines of business. Drive awareness of Clario Learn functionality for internal stakeholders and ongoing innovation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leads program implementation, including testing and pilots of standard and study specific content, including:

• Ensuring continued improvement of the LMS by performing quality checks on the current structure and recommending enhancements to the content and implementation

• Uploading and maintaining curricula content and assessments for all lines of business 

• Providing level 2 support and troubleshooting

• Providing automated reporting to key LMS stakeholders

• Maintain an overall schedule of curricula implementation timelines and ensure the correct content is delivered to the correct group of learners

• Develop and document all guides, processes, standards and procedures involving the LMS

• Ensure the LMS vendor is delivering as expected on SLA, provide feedback, governance, issue management and coordinate enhancement requests as needed

• Collaborate with other teams and Clario initiatives that incorporate the LMS

• Previous knowledge on Cornerstone and Absorb LMS Platforms

• Focus on AI tools and their integration

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OTHER DUTIES AND RESPONSIBILITIES:

• Maintain standards across all lines of business to ensure a harmonized eLearning structure

• Create scheduled and ad-hoc reports for internal evaluation and external use

• Support Instructional Design team members on how to follow the new LMS standards for curriculum and course creation 

• Resolve access and syncing issues for Site Users and troubleshoot root cause of issues with Research and Development team​

QUALIFICATIONS AND SKILLS NEEDED:

• BA/BS or equivalent

• Knowledge of eLearning solutions for software application training

• 1-2 years of experience designing and developing technical course materials using proven instructional design methodologies

• Experience developing content suited for multiple delivery channels (instructor-led classes, online virtual classes, and self-paced eLearning training material) 

• Ability to create and maintain multiple courses simultaneously

• Ability to meet deadlines, prioritize, and deliver quality results in a time-sensitive environment

• Strong training skills (i.e. is able to determine appropriate training methodology based on identified needs)

• Exceptional written and verbal communication skills 

• Excellent decision making, analytical and problem solving skills 

• Track record of cross functional collaboration

• Demonstrated success managing complex projects from start to finish, and working effectively with external vendors, as needed

• Experience in creating and managing rapid training engagement processes including: adaptive training plans and timelines preferred

• Experience in eLearning Instructional Design (ID) preferred

• Knowledge of Pharmaceutical industry training methodologies preferred

• The ability to learn technical products quickly using pre-release documentation and pre-release software preferred

• Utilizing virtual delivery platforms such as Absorb preferred

• eLearning or training-related professional certifications are a plus

• A track record of implementing successful global programs preferred

• eLearning development with Articulate Storyline, Adobe eLearning Studio & Adobe Captivate preferred

• Experience in implementing Learning Management and Content Management solutions preferred

• Proficient in course-authoring tools (both technology-based and instructor-led training) such as: Articulate, Captivate, Flash, Microsoft PowerPoint, Word, Visio, and CourseBuilder preferred

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required. Clario reserves the right to amend or change this job description to meet the needs of Clario. This job description and any attachments do not constitute or represent a contract.

The Department Head has the discretion to hire personnel with a combination of experience and education, which may vary from the above listed qualifications.