LMS Specialist

About almentor: Founded 2016 with a singular vision of empowering lifelong learning and personal growth for all, through accessible and impactful education, almentor become the leading online learning platform that offers a high-quality education to learners around the world.

Our Mission: 🚀 almentor is on a mission to increase accessibility to affordable quality education for Arabic-speaking communities.

As the LMS Specialist, you will be in charge of:

• Support operations in learning management systems, including account provisioning and access, user permissions, building courses, adding materials & others.
• Support team members who have questions or issues in the learning management system
• Regularly compile, review, and process course enrollment data & badges for students
• Maintain professional working relationships with multiple clients and vendors
• Write articles & record videos for a technical support knowledge base
• Train new employees on the related actions on the LMS according to their role.
• Analyze support case data to identify and prioritize root problems
• Configure an LMS to support online, hybrid, and blended instruction
• Work directly with CX team & Operations teams to resolve technical issues for students, instructors & other users.
• Work with all parties involved in the project to facilitate completion of the application process.

The ideal candidate will have:

• 3+ years of working experience in a similar position
• Common knowledge of LMS software
• Experience in technical support
• Skills at communicating technical information in terms understandable to non-technical end-users
• Skills at analyzing and troubleshooting software and hardware user problems
• Experienced at training others to use specialized software
• Strong written and verbal communication skills
• Keen attention to detail 
• Ability and willingness to work independently, with limited supervision
• Very good at both verbal and written English

Perks & Benefits:

• Competitive salary and benefits package.
• Flexible work environment with hybrid options.
• The opportunity to make a real impact on the future of learning in the region.
• Be part of a collaborative team working on cutting-edge educational solutions.