Loan Servicing Representative (Bilingual)

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience and/or education, as defined below.

GS-07: Applicants must possess one (1) year of specialized experience equivalent to at least the GS-06 grade level in the Federal Service; or its non-Federal equivalent. Specialized experience is defined as resolving and responding to inquiries related to name/address changes, deceased borrowers, social security numbers, year-end statements, interest methodologies, preauthorize debits, verification of mortgage, 2nd lien holder requests, loan amortization, payment and delinquency inquiries, billing statements, document copies, and other loan servicing matters; researching issue determinations, corrects issues, and responds to inquiries from customers; responding to customer inquiries related to mortgage loan servicing matters using customer service skills and strategies.

There is no substitution of education for experience at the GS-07 grade level.

NOTE: To be considered for this position, you must meet all qualification and eligibility requirements for the GS-1101 series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement. A copy is available at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.