Luxury Spa Front Desk Sales Associate

Luxury Spa Front Desk Sales Associate About Us Spencer’s is a premier luxury spa group in New York City and West Hollywood, offering world-class wellness treatments in an elegant and serene environment. We pride ourselves on delivering exceptional guest experiences, outstanding service, and an unwavering commitment to relaxation and design. We are looking for a dynamic, sales-driven, and professional Front Desk Sales Associate to be the first point of contact for our guests. Position Overview As a Front Desk Sales Associate, your main goal will be to drive revenue growth by selling memberships, spa packages, and retail products. You will be instrumental in optimizing our appointment calendar, ensuring maximum bookings, and proactively filling available time slots. Your role is key to enhancing the guest experience and ensuring a seamless, upscale environment while meeting sales objectives. Key Responsibilities Sales & Membership Growth • Proactively promote and sell spa services, memberships, packages, and retail products to enhance the guest experience and drive revenue growth. • Educate guests on the benefits of our exclusive offerings, including service enhancements, spa packages, and membership options. • Utilize consultative selling techniques to identify guests’ needs and offer personalized solutions, aiming to meet or exceed individual and team sales targets. • Build and maintain strong relationships with guests, encouraging repeat visits and long-term memberships. Calendar Optimization & Appointment Management • Actively manage the appointment calendar, ensuring maximum efficiency by filling as many time slots as possible. • Monitor cancellations and last-minute openings, working proactively to rebook appointments and maintain a high occupancy rate throughout the day. • Continuously analyze the calendar to identify and act upon opportunities to optimize guest bookings. • Rebook guests for future appointments Guest Experience & Customer Service • Greet and check in guests warmly, ensuring a seamless arrival and departure experience. • Provide outstanding customer service by anticipating guest needs and offering solutions that enhance their experience. • Maintain a polished, professional appearance that aligns with the luxury spa brand. Team Collaboration & Brand Representation • Work closely with Spa Attendants, Therapists, and management to ensure a seamless guest experience from check-in to check-out. • Collaborate with the team to address and resolve any guest concerns or issues, escalating when necessary. • Uphold the highest standards of service and contribute to a positive, team-oriented atmosphere. What We Offer • Competitive remuneration package (wages + commission): • Part-time: $22 - $25 per hour • Opportunity to work in a high-end, wellness-focused environment in Soho. • Complimentary spa services and discounts on retail products. • Career growth opportunities within a dynamic, upscale team. Qualifications & Skills • Prior sales experience is required. • Prior experience in spa or wellness is required. • Detail-oriented approach to maintaining spa cleanliness and ambiance. • Strong organizational skills and the ability to multitask in a fast-paced environment. • Excellent communication and interpersonal skills with a warm, professional demeanor. • Proficiency in scheduling software and internal communication tools is a plus. • This position requires bending, stooping, and moving items up to 30 pounds. • Must be able to remain in a stationary position, including standing, for up to 2 hours at a time. This position requires the ability to move throughout the space to access supplies and equipment. Spencer's is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical condition, genetic information, family and medical care leave status, sexual orientation, gender identity, gender expression, political affiliation, an employee's or their dependent's reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law. Spencer's also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities. Join our team and play a pivotal role in driving membership growth and ensuring Spencer’s continues to offer an exceptional experience for our guests. Job Type: Part-time Pay: $22.00 - $25.00 per hour Benefits: • Employee discount • Flexible schedule • Paid time off Shift: • Day shift • Evening shift Work Location: In person