Major Incident Commander/Apps DBA (Remote)

Job Description

Our team provides 24/7/365, follow-the-sun coverage while pushing the boundaries of what can be accomplished in the cloud. Advancing cloud computing means phenomenal growth opportunities, and highly rewarding experiences working in our expanding computing environments and DevOps teams.

As an Incident Commander you will own every Major Incident and your focus will primarily on availability of services for Customer business function with the drive towards mitigating the incident within the defined SLO's. You will gain intimate knowledge of Customer business functions and the agility in change activities. Performance of timely critical issues when needed and record those events & incidents transactions with accurate data to maintain accountability with security & risk assessed on every incident.

Our ideal person for this engaging and visible technical leadership role would have the experience of an Apps DBA along with the "wits of a systems and infrastructure whiz".

Who You Are:

• Proven track record within the IT industry.
• Database / middleware / systems administration experience and experience in any one of the Oracle applications like EBS/PeopleSoft/Hyperion/FMW.
• Ability to communicate sophisticated issues both internally and externally to both technical and business audiences.
• Hands-on experience in driving incidents and/or planned application or infrastructure activities in a large-scale HA enterprise solution according to MAA standard methodologies
• Understanding of Agile software development principles including using common tools such as JIRA and Confluence along with knowledge in handling ticketing systems like MOS/Remedy/ServiceNow
• Understanding and appreciation of Oracle Cloud Infrastructure and Cloud native services
• Demonstrated ability of running medium to large scale customer facing software services in incident and/or problem management function

What You Will Achieve:

• Champion Service Reliability - Constant service improvements, go above and beyond in every piece of delivery with reliability in cloud-based business services.
• Eliminate outage and Availability - Apply proactive and extra care support actions to premier Customers by performing periodic checks on various instrumentation clusters, direct SMEs with technical tasks, work closely with Customers to eliminate outages and maintain high service availability.
• Outage Restoration - Initial triage of Events & Incidents raised for premier customers by monitoring and investigation of alerts raised. Involving next level team as needed to investigate and work towards the restoration.
• Prevention - Quickly resolve issues, with the goal of eventually preventing the problem happening ever again
• Automation - You will have a clear understanding of automation and orchestration principles, and will be eager to automate while simultaneously eliminating technical debt. Automation must be part of your DNA.
• Build valuable customer relationships - As you effectively navigate customer towards successful outage resolution you will build durable and high-quality relationships with the customer(s) for enhanced service delivery.

#LI-MCC22

#LI-REMOTE

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you would like accessibility assistance or accommodation for a disability at any point, let us know at +1.888.404.2494, Option 1.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer