Managed Service Change Analyst Senior Specialists

Position Type :Full time Type Of Hire :Experienced (relevant combo of work and education) Job Description FIS Management Services, LLC seeks Managed Service Change Analyst Senior Specialists in Jacksonville, FL to ensure smooth implementation and successful release of all reconciliation change projects across all reconciliation classes (i.e. securities, cash, derivatives, nostro, etc.) from extensive automation projects lasting for months to small business-as-usual deliverables completed in a day. Lead the reconciliation project teams with the gathering and analysis of business requirements, designing the solution and developing every reconciliation project using the FIS Intellimatch reconciliation tool (Data Integrity Manager and FIS Cleared Derivatives) and Standard Query Language (SQL) database scripting and management using Microsoft SQL Server Database Management System. Manage technology resources with all issue resolutions until stakeholders sign off the solution and ensure the quality of the solution through configuration and deployment plan reviews, as well as conducting post-implementation reviews to ensure the solution is working as expected. Represent the team and collaborate with internal technology and change teams in prioritizing important projects, assessing requirements, estimating resource efforts and capturing the benefits (i.e. cost savings and revenues) post the completion of each project Ensure projects meet the client’s deadlines and any contractual Service-Level-Agreements based on defined performance metrics. Prepare and present service delivery reports showing managed service change project statistics to both top management and external clients. Provide final escalation support to the most critical production-related reconciliation issues, especially issues that concern top-tier clients and/or issues that have been outstanding for months without resolution. Provide training and mentorship to junior members of the Managed Services and Client Experience Service Delivery Reconciliation department. REQUIREMENTS: Bachelor’s degree or foreign equivalent in Information Technology, Management Information Systems, or related field and six (6) years of progressively responsible experience in the job offered or a related occupation: designing, developing and implementing reconciliation systems; working with Standard Query Language (SQL) Database scripting and management with Microsoft SQL Server; Gathering and analyzing reconciliation business requirements, and translating them into technical innovative solutions; issuing resolutions and investigations through reconciliations data and business logic analysis to arrive at the root causes of issues; and managing and delivering reconciliation automation projects end-to-end through agile or conventional waterfall methodologies. In the alternative, the employer will accept a Master’s degree in the above listed fields and four (4) years of experience in the above listed skills. Telecommuting and/or working from home may be permissible pursuant to company policies. QUALIFIED APPLICANTS: Please apply directly through our website by clicking on “Apply Now.” Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass