Manager - Business Development

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Overview:

We are currently seeking an energetic Sales Development Leaders. This position is an integral part of our sales engine. BDMs are a specialized group of individuals always “hunting” for high-value opportunities





BDMs are focussed on the front end of the sales cycle and be the face of Freshworks. This individual must be a highly motivated, a self-starter who is able to coach, manage and nurture a team to identify and develop opportunities from multiple sources including prospect lists, discovery, and individual research.





Oversee the daily activities and quota performance management of individual BDMs

Recruit, coach a high performing team

Monitor metrics and help the team constantly improve by understanding their individual and collective performance

Evaluate and oversee a tech stack to support the BDM function

Work closely with sales and marketing leadership to test new content and positioning and drive the success of outbound programs

Evaluate and work with data providers to build and refine prospect lists

Work with the marketing team to develop and refine an ideal customer profile and buyer personas

Qualifications

Requirements:

Minimum of 11-14 years of experience working and succeeding within target-driven business/sales development representative teams for providers of B2B enterprise software solutions.

Minimum of 3-4 years of team management experience

Ability to motivate and lead a team to meet personal and team monthly, quarterly, and annual financial goals

Proven track record of meeting and exceeding business development goals and targets

Proven track record of building and maturing BDR/BDM outbound teams in the technology sector

Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of internal and external customer service

Experience with conflict resolution and matrix relationships

Effective time management skills and ability to meet deadlines

Excellent written and oral communication and presentation skills

Excellent organization, multitasking, and prioritization skills

Exceptional poise, maturity, and judgment

Bachelor’s Degree from an accredited University



 

Qualifications

• Minimum 4 years sales experience (preferably as an BDM working with a SaaS or technical product).
• Experience of multiple sales methodologies.
• Track record of meeting (and exceeding) sales targets.
• Experience of multiple methods of outreach (inc. written and phone based)
• Motivate individuals and teams to exceed objectives through coaching, regular broadcast of results, and creative incentives
• Build a winning culture by coaching and mentoring team members

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.