Manager, Client Srvcs Optigen

This employee provides leadership for the Account Coordinators in matters relating to the servicing of customers. • Achieves individual quality and productivity goals in accordance with established objectives • Manages individual projects and contributes to other operational initiatives outside of team responsibilities JOB FUNCTIONS • Provides guidance and leadership to Account Coordinators and assists with referral account management and sales team collaboration • Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance • Focuses and maintains performance efforts of the team on current business goals • Works to ensure that the team is conducting their responsibilities in a professional and courteous manner • Serves as a knowledgeable and productive part of the managerial team • Implements and monitors new initiatives to enhance the performance of the team and the center as a whole, including identifying opportunities for efficiency improvement and revenue • Oversees training of new reps assigned to the team and provides refresher training as needed • Conducts team member coaching and disciplinary actions according to policyRequirements: Education • Bachelor's Degree, Required Work Experience • 5 years of customer service, call center, or related experience • 5 years of experience with Lincare or similar health care business managing insurance qualifications and documentation for respiratory services • 2 years of inside phone sales or outside sales experience • supervisor position, preferred • Demonstrated history of meeting performance objectives • build and maintain referral source relationships Knowledge, Skills, and Abilities • Proven leadership in coaching and developing effective teams • Successful completion of all training requirements • Work independently • detail-oriented with excellent organization • communicate independently with personable and effective writing and speaking • Understanding of Lincare or similar company services and business systems • Payor guidelines and insurance billing • Excellent verbal communication is a must