Manager Communications, PA & Sustainability

Company Description

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. 

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. 

At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Job Description

Role Summary

In this role, you will be responsible for developing and implementing effective communication strategies that enhance employee engagement, promote a positive organizational culture, and ensure clear communication throughout the company.

What's On Your Plate?

Communication Strategy Development: Design and implement internal communication plans that align with organizational goals.
Content Creation: Produce engaging content for various internal channels, including newsletters, intranet, and announcements.
Stakeholder Engagement: Collaborate with leadership, department heads and cross-functional teams to ensure alignment on key messages and initiatives.
Employee Engagement: Foster a culture of open communication through surveys, feedback sessions, and interactive forums. Develop initiatives that enhance employees satisfaction and retention.
Crisis Communication: Manage and prepare communication strategies during organizational changes and crises.
CSR Initiatives: Oversee communication and implementation of CSR projects and initiatives and ensure these initiatives are aligned with the organizational values.

CSR Relations: Manage relationships with CSR partners and stakeholders to promote collaborative initiatives and enhance community engagement.
Process Oversight: Oversee comms related processes to ensure efficiency and clarity in messaging across the organization.
Employer Branding: Contribute to employer branding efforts by showcasing company culture, values, and employee successes through internal communications.
Training and Support: Provide guidance and training to teams on effective communication practices.
Metrics and Reporting: Measure the effectiveness of communication initiatives and report on engagement metrics.

Event Management: Plan and execute internal events, including townhalls, employee recognition programs and CSR activities.

Qualifications

What Did We Order?

• Bachelor’s degree in Communications, Public Relations, or a related field.

• 6+ years of experience in internal communications, CSR or a related role.

• Strong writing, editing and content creation skills

• Excellent interpersonal, project management and stakeholder management abilities.

• Proficiency in digital communication tools and platforms.

• Ability to work collaboratively in a fast-paced environment.

• Proven experience in change management communication.

• Familiarity with employee engagement tools and metrics.

• Excellent innovation and problem-solving skill.