Manager, Contract Operations (Quote to Cash)

The Manager, Contract Operations is responsible for leading the Contract Operations team and oversee all processes related to customer contracts.  Reporting to the Sr. Manager, Contract Operations, they will lead a team that will support sales in both new and renewal contracting, ensuring that contracts are accurate and optimized to ensure revenue recognition standards are achieved. You will be assessing stakeholder requirements  for large complex and multiple element sales transactions as well as new business models. This role will assist in  enhancing and monitoring operational controls and producing reporting and analytics related to contracts and revenue. You’ll be collaborating with the Controllership, Accounting Operations, Sales, Legal, and Partnership teams.

In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in Canada or the United States. In this role, you will report to the Senior Manager, Contract Operations. 

WHAT YOU’LL DO: 

• Lead a team of direct reports, fostering a culture of collaboration, achievement and continuous learning. Manage reporting staff, including selection, coaching, mentoring, development, performance management and all other people-management practices, including DE&I. 
• Assist the team in interpreting and assessing stakeholder requirements  for large complex and multiple element sales transactions. 
• Support the development and reporting of key metrics in the contracting process to support decision making related to sales rep productivity and areas in need of improvement
• Use a data driven approach to optimize operations and ensure efficient operation of the end to end contracting process
• Partner with leaders in Sales, Sales Operations, Customer Success, Customer Support, Product, and Marketing to champion improvements in the Quote to Cash processes while building stronger alignment across all stakeholder groups
• Communicates with a wide range of internal and external stakeholders including external auditors, as required. Coordinate and assist with financial audits including reconciliations and support documentation 
• Develop and maintain training on contract operations processes and revenue recognition rules, policies, and practices to present to Sales and other departments within the organization
• Provide accurate and timely reporting, analysis, and recommendations to senior leadership for decision making, operational improvements, and financial targets 
• Prepare financial presentations, executive, and other ad hoc reporting 

WHAT YOU’LL NEED: 

• Extensive relevant experience in an accounting / revenue operations / finance / legal role or equivalent combination of education and experience
• Experience with Salesforce, Salesforce CPQ, Zuora preferred
• Accountability: holds self and others accountable to meet commitments 
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs. Has proven Senior Management presence with a high degree of professional maturity and ability to manage and motivate diverse and remote teams.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to act 
• Commitment to Results consistently achieves results, demonstrating high performance, and challenging self and others to deliver results 
• Creativity and Innovation seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions 
• Commitment to Results: demonstrating high performance, challenging self and others to consistently deliver results for Hootsuite’s customers.
• Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work 
• Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE: 

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues, and the community. 
• Curious. You are always learning and seeking ways to make things better. 
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity. 
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

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