Manager, Corporate Technical Operations

About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, Texas, and Bangalore, India. For additional information, see www.DAT.com/company.

The Opportunity

DAT is looking for a Manager, Corporate Technical Operations to join our team in Denver. 

Candidate profile

DAT is looking for a talented leader with a proven hands-on technical background and outstanding communication skills. The Manager of Corporate Technical Operations will lead a cross-functional team responsible for delivering a world class support experience to internal employees, rapidly resolving issues as they are reported and pro-actively addressing hardware and software solutions.

This is an exciting opportunity and offers excellent technical challenges in a growing company.  The team of people you will be working with have an excellent reputation and are very supportive of other team members.  This is a great opportunity for a leader who enjoys learning and professional development in a challenging environment.

What You’ll Do

• Provides technical direction for the development, design, and systems integration for internal DAT teams engagement.
• Ensure that all the team members receive appropriate training, career coaching, are encouraged to continually look for better ways to do their jobs and to provide a high level of service and systems administration.
• Maintain current knowledge of industry best practices and trends, as well as new developments for the technologies deployed.
• Participate in the strategic planning and policy development.
• Keep Program managers and stakeholders well informed of updates and overall progress.
• Assist in the development, communication and enforcement of implementation and operational standards.
• Manage technical resources within budget and schedule.
• Consistently deliver high-quality services to our internal employees and stakeholders.
• Other duties as assigned. The Skills and Experience You’ll Bring

The Skills and Experience You’ll Bring

• Bachelor's degree in Computer Science, Information Systems or other related field, or equivalent work experience.
• 5-7 years managing technical teams, project implementation and client relationships.
• 10-15 years technical knowledge installing operating systems and third-party software installation, upgrades and maintenance.  Mac and Windows knowledge is a must.
• 10-15 years technical knowledge installing and configuring hardware.
• 10-15 years troubleshooting software problems with operating systems or third-party products.
• 10-15 years technical knowledge with security and system implementation, leveraging industry standards and best practices.
• 10-15 years technical knowledge of client/server and internet systems architectures.
• Challenges others to develop as leaders while serving as a role model
• Manages the development of teams by ensuring that tasks are in line with each contributor’s career interests when possible.
• Inspires direct reports and coworkers to attain goals and pursue excellence.
• Conducts effective performance evaluations and mentor team members through formal and informal channels.
• Encourage team members to seek and participates in personal development opportunities.
• Facilitates effective team interaction.
• Reviews team members and addresses issues as appropriate.
• Identifies opportunities for improvement and makes constructive suggestions for change.
• Holds regular status meetings with direct reports.
• Resolves and/or escalates issues in a timely fashion
• Strong written and oral communication skills.
• Highly self-motivated and directed.
• Keen attention to detail.
• Developed analytical, evaluative and problem-solving abilities.
• Ability to take direction and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working with and administering Atlassian products including Jira and Confluence.
• Experience and detailed knowledge of MDM products for both Windows and Mac systems.
• On-call availability.
• Travel requirement Infrequent.

In compliance with Colorado's Equal Pay for Equal Work Act, the minimum salary for this role is $120,000.00 + benefits. The maximum compensation for this role can vary significantly depending on your job-related skills and experience. DAT considers factors such as scope and responsibilities of the position, candidate's work experience, education and training, core skills, internal equity, and market and business elements when extending an offer.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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