Manager, Digital Sales Operations

iHeartMedia

Job Summary:
Supports and oversees the efforts of a team of Digital Account Managers (DAM), and works in close partnership with Account Executives (AEs) to deliver high-quality on-time responses to Request for Proposals (RFPs) with innovative digital media campaigns, product & research presentations, campaign fulfillment and campaign optimization recaps that highlight the features of our digital products and their impact on the advertiser's KPIs.

Responsibilities

• Support Sales Representatives with all digital planning & activation through expedient customer service, clear & thorough communication, and diligent project & workflow management
• Dissect Digital RFPs and craft media plans based marketing objectives, asset availability, cost-efficiency, and KPIs
• Strategic selection of marketing & research materials to incorporate into client proposals and recaps
• Manage all aspects of post-sale campaign activation from the initiation of the project to the workflow of subsequent tasks that ensure on-time delivery of all media plan components
• Act as a liaison for third-party digital partnerships; working to integrate partner assets with our own to develop optimized campaign strategies
• Act as a liaison between local and national teams to collaborate on campaign strategy and digital asset implementation
• Facilitate direct client communication when beneficial to streamline the outcome
• Ensures on-time and correct completion of all RFPs and tracking of proposal submissions
• Ensures on-time and correct completion of all campaign fulfillment and tracking of sold campaign activations
• Analyzes assignment volume across teams, and develops and manages workload distribution, performance and progress.
• Handles and expedites complex RFP & campaign fulfillment situations.
• Discusses, resolves and escalates problems and resolutions as they arise.
• Enforces all company policies and procedures.
• Provides ongoing feedback and coaching, and conducts annual performance reviews for assigned team.
• Attends, leads and participates in team meetings.

Qualifications

• Excellent leadership and coaching ability; can successfully coach others in digital practices
• Excellent ability to organize, prioritize, and multi task in a fast-paced environment
• Can model positive energy and handle stress in the face of challenges, deadlines and financial pressures
• Flexibility and creativity
• Excellent interpersonal skills and collaboration with others
• Ability to manage production workflow, timelines and schedules
• Ability to use reporting & research tools to inform proposal development
• Skilled at written and verbal communication
• Skilled at analytics and reporting (e.g., preparing performance reports for digital products)
• Ability to gather information, sort through complex issues, seek input from others and operate independently.
• Ability to identify root cause of issues and work quickly to resolve them.
• Ability to see interconnections between groups / markets that others may miss.
• Ability to identify root cause of issues and work quickly to resolve them.
• Knowledge of Google DoubleClick for Publishers (DFP) is a plus
• Proficiency in Microsoft Excel and Powerpoint
• Strong understanding of digital media advertising
• An understanding of the Digital Audio & Podcast industry a plus
• An understanding of Paid & Influencer Social Media a plus

Critical Competencies

• Action Orientation - Operates at a rapid pace; Maintains poise and composure in times of stress; Demonstrates high tolerance for ambiguity and change; Works at a high level of efficiency for long periods of time; manages multiple assignments and projects at the same time; takes the lead on projects and in work groups.
• Project Management - Sets high standards for product or service quality; Works effectively across functions, departments, and geographies; Focuses on internal client needs and satisfaction; Creates project plans that organize and align the efforts of all who are involved.
• Collaboration - Understands the importance of relationships in effective teamwork; Modifies personal style to work more effectively within a team; Involves stakeholders in defining the problem and best solution.
• Vision & Strategy - Takes a broad organizational perspective on issues and opportunities; Anticipates trends that will impact the organization.
• Technical Expertise & Business Acumen - Converts data into information that can drive decision making; Asks effective questions to assess the details of a problem; demonstrates how an approach or proposal creates value.
• Customer Engagement - Develops a unique value proposition based on customer needs; Monitors trends of their industry, customers, and competitors to proactively identify opportunities and threats.
• Getting Work Done Through Others - Manages people well; gets the most and best out of the people he/she has; sets and communicates guiding goals; measures accomplishments, holds people accountable, and gives useful feedback; delegates and develops.

Work/Education Experience

• 4+ years' experience in Digital Media industry is preferred
• 2+ years' experience in Management
• 4-year college degree preferred

Compensation

• $88,000-$110,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

Location
Nashville, TN: 55 Music Square West, Floors 1 and 2, 37203

Position Type
Regular

Benefits:

iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Some positions in certain divisions of the iHeartMedia family of companies are subject to mandatory vaccination requirements as a condition of employment. Candidates who have been offered employment for these positions at iHeartMedia, subject to applicable law, will be required to demonstrate they have been fully vaccinated for COVID-19 or qualify for a medical or religious accommodation from the vaccination requirement by their start date (which may be extended for such purposes). If the aforementioned requirements are not met, candidates who have accepted offers for such positions will have their offers rescinded and/or employment terminated in accordance with applicable law.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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