Manager, Partnership (Key Account Management)

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Responsibility:

• Strong understanding of all aspects of the core business, including operations and system technicalities
• Gather, clean, and organize data from various sources, ensuring accuracy and completeness.
• Regularly update and maintain databases, ensuring data accuracy and timeliness.
• Strategic planning to improve client results doing data reporting
• Supporting Key Account Managers (KAMs) in generating reports and participating in monitoring parcel aging reports.
• Collaborate with team members and other departments to gather requirements, share insights, and contribute to projects.
• Meeting all client needs and deliverables according to proposed timelines
• Analyzing client and internal data to provide accurate feedback for better client relationship management
• Analyzing, interpreting, and presenting data to support strategic decision-making for key accounts within the organization

Job Requirement:

• Candidate must possess at least a Bachelor’s Degree of any field.
• At least 2 years of working experience in logistics or e-commerce industry is preferred for this position.
• Professional fluency in English and Bahasa Malaysia (Mandarin will be an advantage but not a must)
• Proficiency in Microsoft Excel is essential
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
• Detail-oriented with a commitment to accuracy and quality.
• Ability to work independently and collaborate effectively in a team environment.
• Flexibility to adapt to changing priorities and tight deadlines in a fast-paced environment.
• Proven experience in data analysis, preferably in a sales or marketing analytics role.
• Working Location : Subang Jaya

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