Manager, Platform Services - Commissions
Company
LTK
Location
Remote
Type
Full Time
Job Description
Title: Manager, Platform Services - Commissions
Location:Â Dallas, Texas or remote
Reports to: Sr. Director of Creator Success & Support Â
The Role:Â
The Platform Services Manager will lead a team of Commission Platform Specialists to efficiently research commissions, analytics, and payment-related issues and communicate findings to internal LTK team members and creators. Duties include
ongoing team training/development, new tool implementations, process improvement, measurement of team performance/KPIs, and customer satisfaction.
Areas of Responsibility:
- Hire, onboarding, and train a team of specialists to deliver best-in-class service, lead with empathy and think critically
- Develop and implement strategies for improving commissions/analytics processes
- Partner with cross-functional teams to ensure we are aligned and working toward making our teams and creators as efficient
- Communicate critical problems to stakeholders / collaborate with internal teams to achieve the most expedient solution
- Work alongside team of specialists in ticket queue and serve as escalation point for critical issues
- Educate and evangelize LTK best practices to build awareness for how other teams impact the business, ensuring alignment in cross-team initiatives
Qualifications
- Bachelor’s Degree; your major can be anything - we love diverse educational backgrounds, but you have a strong quantitative foundation
- 2+ years experience in a financial or analytical role
- Experience in a supervisory role, managing a remote support team
- Excellent verbal, presentation, communication, and interpersonal skills -- including the ability to communicate complex ideas to a lay audience
- Analytical, a problem solver, with strong attention to detail
- Empathetic by Nature / Passion for helping others
Bonus Points For
- Experience with affiliate networks
- SQL and/or Excel experience
- Experience with Zendesk or other ticketing systems
- An understanding of social media and influencer marketing
- Experience in startup/growth phase companies
What's in it for you as an employee of LTK?
- Interesting problems to solve
- Competitive comp and benefits including medical, dental, and vision
- Paid Maternity and Paternity Leave
- Wellness benefits including workout from home with our live Virtual Fitness Classes!Â
- 401k retirement plan with LTK matching contribution
- Flexible work schedule plus Summer Fridays (Workday ends at 3pm)
- Virtual Company Happy Hours and Virtual Team Events!Â
- Disrupting the retail industry!Â
What you have to look forward to when you work or visit for team huddles at a LTK Office:Â
- Fully stocked bars and kitchen (free snacks all day!)Â
- Catered meals weekly Â
- Monthly Chair massages
- Laidback office environmentÂ
- Monthly themed Happy Hours!Â
- Free access to state of the art gym while working in or visiting our Dallas HQ
- Free Covered Parking on-site while working in or visiting our Dallas HQ
About Us
LTK is the largest global influencer marketing platform. Founded in 2011 by Amber Venz Box and Baxter Box, the company’s mission is to empower the world’s premium lifestyle creators to be as economically successful as possible.
Now in its 10th year, LTK has grown to become a three-sided marketplace, serving creators, brands and shoppers. In November 2021, LTK announced a $300 million investment by SoftBank Vision Fund 2 that values the company at $2 billion.
LTK is the most trusted and effective business-enablement platform for creators, powering their universal LTK Creator Shops™. More than 5,000 retailers employ the LTK Brand Platform for performance-driven campaigns, paid collaborations and content licensing, and invested more than $1 billion in influencer marketing through the LTK platform by summer 2021.Â
Shoppers purchase more than $3 billion in products annually on the LTK platform and app. LTK is headquartered in Dallas, TX with teams in the UK, Brazil, France, Germany, Australia, China and South Korea and clients in more than 100 countries.Â
For US-Based Roles:Â We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B;Â Â authorization to work in the U.S. is a precondition of employment.
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of LTK are considered the property of LTK and are not subject to payment of agency fees.
LTK is an Equal Opportunity Employer.
Date Posted
09/25/2022
Views
6
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