Manager, Program Operations

Manager, Program Operations
Utility Programs and Services

Location: Columbia, MD or Reston, VA (Hybrid - remote work from home and local office travel)

Are you ready to make a difference?

We are seeking an Operations Manager for our Energy Efficiency division to manage program implementation work in the Mid-Atlantic. The Operations Manager will work with a cross-functional team of program management, outreach, technical and marketing personnel as well as actively lead project delivery, strategy, and market development efforts. 

The Operations Manager will work with the Senior Director of Program Operations and the Mid-Atlantic Leadership team to develop and deliver a holistic strategy and focus on the coordination of the delivery between multiple large portfolios, leverage regional staff based on fluctuating workloads, and develop best practices for programmatic functions such as project reviews, performance tracking, client deliverables, and project startup activities. The Operations Manager will: 

Direct the quality and performance of the team responsible for the following tasks: 

• Coordination of regular program-level deliverables (weekly reports, forecasting, etc.), working with project managers to add qualitative information and portfolio lead for final quality review 
• Supporting internal and external team meetings by prepping and pulling quantitative data, coordinating with project managers on qualitative inputs, coordinating with portfolio lead on agenda, hosting meeting, and documenting action items 
• Initiating program-level incentive invoices, reviewing data points with project manager, and submittal for client approval. Coordination with rebate processing team to ensure all incentives are processed 
• Generating accurate and polished deliverables for all regulatory filings, reports, and presentations. Coordinate with portfolio manager for final inputs and approvals 
• Maintaining and updating shared files, resources and program documents to ensure all program staff has access to latest versions of materials 
• Coordination with program managers to develop and maintain portfolio-level performance forecasts and trend analysis 
• Tracking of contractual Key Performance Indicators (KPIs) and coordinating with portfolio manager on any necessary corrective action plans
• Coordination with IT and reporting team for prioritization of requests and projects 
• Maintaining business workflow documents and operations manuals 
• Manage program operations staff, including energy analysts, data analysts, project coordinators and operations managers.

What we need you to have (minimum qualifications): 

• Bachelor's Degree (candidates can substitute one year of experience for each year of education)
• 5+ years of experience supporting, developing, or administering successful demand side management programs 
• Experience in MS Excel (advanced experience preferred; along with most of MS Suite)
• Experience with Power BI (or similar data visualization tool) 

What we would like you to have:

• Knowledge of the utility and energy efficiency, demand response, and distributed energy resource programs and markets
• Outstanding analytical skills and attention to detail
• Certifications related to operational excellence (PMP, Six Sigma, etc.) and/or industry specific certificates (LEED, BPI, RESNET, etc.)
• Excellent verbal, interpersonal, and written communication skills 
• Sound business ethics, including the protection of proprietary and confidential information 
• Ability to work with all levels of internal staff, as well as outside clients
• Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude 
• Strong project management skills
• Timeliness and strong work ethic

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Working at ICF

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Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

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Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$87,069.00 - $148,017.00

Columbia, MD (MD12)