Manager, Project Support Service

Precision for Medicine is a precision medicine CRO. Our uniquely integrated offering enables the science of precision medicine by combining novel clinical trial designs, industry-leading operational and medical authorities, advanced biomarker and data analytics solutions, and an unequivocal real passion for rare diseases and oncology.

Due to growth within our Project Support Group, we are now seeking a Manager, Project Support Service to provide line management to project support staff and develop robust and to develop flexible methodologies to optimize the administrative support provided to project teams.

This position is to be offered fully remote (home based) in either the UK or Spain.

Essential functions of the job include but are not limited to:

• Develop, mentor, manage and coach PSS staff to progress their skills to maintain Precision quality standards.
• Advocate individual career development, and individual responsibility/accountability.
• Ensure personnel work to the highest quality standards and maintain compliance with established SOPs, working guidelines, project plans and all regulatory requirements.
• Participate in the interview process for new PSS staff by conducting CV review and participating in the interviewing process. Conduct on-boarding training for new staff in conjunction with Human Resources, Clinical Training and other functional areas.
• Develop robust and flexible operational methodologies, standards and processes for the PSS role and ensure consistent, quality execution among the PSS personnel.
• Ensure that personnel have the proper resources, training, materials, and access to systems to deliver on the expectations of their position.
• Develop training plans and hold personnel accountable to achieving training goals or addressing training needs.
• Manage workload of supervised staff with continued assessment and adjustment as needed.
• Provide on-going feedback, development and coaching of CSSs including annual performance reviews.
• Mentor and train personnel in clinical study monitoring and the relevant applicable regulations, ICH- GCP Guidelines; ensures standards for monitoring and reporting are met.
• Perform other duties as assigned by management.
• The ideal candidate will have:

Minimum Required:

• Bachelor’s degree or equivalent experience, ideally in a business, scientific or healthcare discipline
• At least 5 years of clinical research experience or equivalent relevant experience and or demonstrated competencies in the key requirements of the role.
• Other Required:
• Experience with Microsoft Office Products (Outlook, Word, Excel, PowerPoint)
• Strong communication and interpersonal skills to effectively interface with others in a team setting.
• Strong organizational skills, attention to detail, and a customer service demeanor
• Ability to undertake occasional travel domestically and internationally including overnight stays.
• Ability to communicate verbally and in writing in English (Professional level).

Preferred:

• Prior line management experience
• Project support experience

Competencies:

• Demonstrates a working knowledge of ICH-GCP, and relevant Precision SOPs and regulatory guidance.
• Resolves project related problems and prioritizes workload to meet deadlines with little support from management.
• Solid interpersonal skills
• Motivates other members of the project team to meet timelines and project goals.
• Exhibits high self-motivation, is detail-oriented and able to work and plan independently as well as in a team environment.
• Ability to develop, coach and mentor staff.
• Focuses on continuous improvement, including the ability to make proactive assessments on how to make processes more efficient.
• Demonstrates professionalism, as evidenced by punctuality, ability to deliver on commitments, possess good interpersonal skills and maintain positive interactions with internal and external stakeholders.
• Communicates both verbally and in written form in an efficient and professional manner.
• Demonstrates a values and work ethic consistent with Precision Values and Company Principles