Manager, R&D - Observability

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Manager, R&D - Observability to be part of making that happen.  

The Manager, R&D - Observability plans and directs all aspects of development activities within their teams. This means that they ensure all engineering projects, initiatives, and processes are in conformance with the organization's established policies and objectives. They report into our Director, R&D - Infrastructure. They work closely with R&D Leadership, Product Management and Security Services (S2) to ensure their teams are building what our customers and users need in a timely fashion. They can have multiple team and technical leads reporting to them.

Scope of Role

Generates and manages day to day work for team(s). Works with Product Team to define and deliver on the 3 month roadmap. 

A Manager aligned to the Observability team will benefit from experience with technologies used by our internal observability platform (Prometheus, Thanos, AlertManager, Grafana) as well as managed services provided by our public cloud providers (AWS CloudWatch, Azure Monitor.)

Responsibilities

• Manage team(s) that will deliver high quality, innovative software solutions, in collaboration with stakeholders such as architects, developers, product managers, CSEs and Global Technical Operations team members.

• Support the team by providing direction, clarity and removing obstacles.

• Instill Foundations of R&D in their teams by living them on a daily basis. 

• Execute the Product roadmap: Ensure teams are highly motivated, performing well, and delivering work on time. Remove any blockers preventing teams from getting their work done. Make sure each team is clear on the objectives and goals they are striving to achieve. Work with team members to deliver the key features. Work with Architects to define and execute on the company's technical roadmap. 

• Implement the R&D Department & Team Responsibilities. - Oversee the full software development life cycle. Ensure the team is following ISMS regulations (Secure Coding Practices, Acceptable Use).

• Develop careers of team members. - Regular One on Ones. Career and personal development coaching.

• Execute administrative responsibilities. - Manage employee compensation and vacation time. Manage and approve conference and training budgets

• Recruitment - Lead recruitment efforts for their team(s) for both full-time and co-op employees. 

• Mentor each team member; help them grow their technical and leadership skills.

• Establish career development plans and achievable goals for your reports and support their ongoing growth. 

• Drive continuous development process improvements.

• Build collaborative relationships with other teams and stakeholders within the organization.

Additional Technologies

Experience with these technologies and concepts will help the successful candidate best integrate with the team, and provide an additional level of insight when prioritizing and communicating:

• Prometheus, PromQL, Thanos, AlertManager, Grafana

• AWS CloudWatch (metrics, logs, alarms)

• Git, GitHub, common CI/CD approaches

• IAC tooling like CloudFormation or Terraform

• Kubernetes / EKS

• Some familiarity with open Observability initiatives (e.g., Open Tracing, Open Census, Open Metrics)

Location: This role is open to Remote-Canada & Hybrid-Waterloo, ON, CA

About Arctic Wolf 

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named a Great Place to Work - Canada (2021-2024), and on the list of Best Workplaces in Technology (2024) in Canada. As well as on Fortune’s Best Place to Work for Millennials (2023) and Top Technology Workplace (2024) lists.

Our Values 

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. 

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.  

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. 

All wolves receive compelling compensation and benefits packages, including: 

• Equity for all employees

• Flexible time off, paid volunteer days, and paid parental leave

• Enhanced maternity leave and fertility support services

• RRSP matching program

• Robust Employee Assistance Program (EAP) for mental health services

• Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected]. 

Security Requirements 

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position. 

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.