Manager, Regional Operation

About Us!

Regional Operations is a supporting department for the CARSOME core pillars. It consists of ensuring high-quality performance at a detailed process level, with a focus on detecting process or system failures early and reporting them to the regional pillar. Management of improvement projects that optimize the operational processes and systems in accordance with CARSOME’s operating target agreements.

Your Day-to-Day

Lead improvement projects according to the Six Sigma (process quality related projects) approach initiated by the country team or through observations from the regional team. Define the current status and key challenges . Find ways to measure project results (qualitatively or quantitatively). Plan and prioritize improvement measures. Plan and implement improvement measures. Take corrective measures at regular intervals if actual results deviate from target results. Travel frequency: one/two week(s) per month in Malaysia/ Indonesia/ Thailand/ Philippines

Go to Gemba:

• Be the eye on the ground for the pillar heads. Gather project relevant information and understand the country specific problems/requirements. 

• Constant searching for improvements (observations). Optimizing the communication flows between country and regional teams. 
• Define requirements and answer the questions for both sides (country/regional team) “what do we need to support you” and “how you can support us”

• Benchmarking country processes, best practice exchange and standardization of operational processes

• Identify and manage continuous improvement of methods, systems and tools (eg. 5S, Shopfloor, appointment booking logics, process workshops) that will help our operations teams to manage capacity on an ongoing basis as well as deliver higher process efficiency

• Role in the country/regional ops/product workflow

Responsible for:

• Amend regional SOP

Supporting in:

• Consolidate/filter request

• Defining product scope

• UAT/Demo/walkthrough (support country team)
  

You Know-How

Bachelor's degree in business, management, or a related field. [7 years of experience] years of experience in project management or operation/ operational excellence roles. Strong interpersonal skills to effectively engage and work with cross-functional teams. Excellent analytical and problem-solving abilities. Proven track record of successfully driving and implementing process improvement initiatives. Ability to adapt to change and thrive in a fast-paced environment. Product Management knowledge and experience will be an added advantage.