Manager, Retention & CRM Insights

ULTRA MOBILE is seeking a talented Manager, Retention & CRM Insights to join our Marketing Team! Individual reports to VP, Retention Marketing. Role is remote - must reside in the United States. 

Ideal Candidate Must Have:  Strong SQL skills in covering QA, data hygiene, basic data extraction and joins, and demonstrated ability to simplify and normalize the data for analytical staging. Strong technical skills in data quering and analysis with experience in SQL, Microsoft Excel, Tableau, R, Python, as well as data visualization platforms experience: Google Data Studio/Looker Studio, or Power BI. 

Demonstrated experience with analytic tools such as: Google 360/GA 4, Adobe, SEO/SEM search.

ABOUT THE ROLE

This newly created role will report to the Vice President, CRM and Retention and provide strategic insights, forecasting, optimization and marketing performance analysis and insights. We are seeking an organized and innovative individual to be the subject matter expert on measurement, reporting and technology. In this role, you will oversee the execution of marketing analysis across programs, campaigns, segments and channels while monitoring trends to make strategic recommendations. 

Your usual day of awesomeness includes: 

• Develop creative analytics approaches and oversee the development of innovative predictive analytics, modeling, data enrichment and customer segmentation that lead to more impactful and cost-efficient CRM operations (Frequency/Recency & Customer value management.
• Proven ability to build accurate short range and long range subscriber metric forecasts.
• Analyze performance of marketing strategies and other data sets to drive optimizations.
• Deliver innovative and data-driven marketing insights to help inform integrated approaches.
• Design and establish measurement framework and KPIs to demonstrate the success of marketing tactics.
• Drive organizational alignment and adoption on customer data metrics and marketing attribution methodologies. 
• Regularly deliver reports that interpret analytics, provide meaningful insights and actionable recommendations. 
• Full funnel customer journey analytics architect (360 Degrees of customer interaction & measured outcomes including target, reach, penetration, experience, conversion, and optimization. 
• Presentation skills to clearly communicate arguments, insights, and recommendations to executive leadership. 
• Experience working with both technical and business teams (Data Science, Business Intelligence, and Engineering) in order to build the key deliverables and to provide an integrated point of view. 
• Technical skills in data querying, exploration, and analysis through different platforms and technologies (e.g. SQL, Excel, Tableau, R, Python). 

WHAT YOU BRING

• At least 5-7 years of relevant experience with either CRM, eCommerce (dealing with personal data) and/or Digital Analytics (ie: Google 360, Adobe digital analytics, SEO/SEM search) is required. 
• 2+ years of applied SQL experience covering QA, data hygiene, basic data extraction and joins, and demonstrated ability to simplify and normalize the data for analytical staging
• Strong commerce experience using data visualization platforms (e.g., Google data studio, Tableau, Excel, PowerBI) is required. 
• Bachelor’s degree is required. An advanced degree is preferred. 
• Passionate about learning, problem-solving, and leveraging data to inform how integrated marketing campaigns are deployed across channels to drive key business outcomes. 
• Understanding of a marketing funnel and how to align campaign strategies with customer journeys. 
• Strategic problem solver with big picture orientation who has ability to zoom in and zoom out. 
• Good initiator with a natural curiosity of how things work and intuitive on "why"/"how" we can improve. 
• Organized, with an innate attention to detail, and can execute tasks efficiently and effectively. 
• Meticulous review of all deliverables that builds organizational trust and confidence in analytics and reporting results. 
• Comfort operating independently in a fast-paced environment and pushing through ambiguity. 
• Excellent written and verbal communication skills. 
• Ability to manage multiple analytics projects and work streams. 
• Brings a commitment and enthusiasm to work within a dynamic organization.

WE ARE ULTRA & MINT MOBILE

We connect people to what’s most important in their lives: Easily, affordably and reliably. We strive to be California’s Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You’re an individual with unique needs, and we’re prepared to exceed any expectations you have for an ideal employer. 

We’re smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, and vacation in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.

In addition, we’ve got a laundry list of perks you’ll brag about on insta -- Lunch every day prepared by our very own chef, healthy snacks, onsite gym, free massages, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew/Kombucha Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).  

And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you’ll want to take home to mom or invite to your kid’s next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Ultra & Mint! 

OUR VALUES – LET’S MAKE LIFE ULTRA TOGETHER!

• Ownership: We are all owners; be the outcome and get the job done.
• Action Biased: Be brilliant, proactive, and act with urgency.
• Embrace the Adventure: Be agile, adaptive, and thrive on change.
• Invent and Simplify: Never accept good enough.

$1,000 REFERRAL BONUS

Take a look at this job description, if you are the right person, please apply. If Ultra Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job.  If we hire them and they stay for 90 days, you get $1000.  For more details of restrictions and rules, please email [email protected].

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.

In support of the Equal Pay for Equal Work Act, the range of starting pay for this role is $110,000 - $130,000.  This is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location.  We also offer a variety of benefits including health, disability insurance, 401 (k), flexible spending accounts, EAP, education reimbursement, parental leave, unlimited vacation, bonuses, and company paid holidays.  The specific programs available will vary depending on state, start date, and employment type. Our recruitment team will be happy to answer any questions you may have.

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