Manager, Software Engineering

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Software Engineering

Overview
• Responsible for the analysis, design, development and delivery of software solutions
• Defines requirements for new applications and customizations, adhering to standards, processes and best practices

Responsibilities
• Formally supervise and coach 2+ teams of engineers to build, enhance, and support multiple applications/services in the delivery of internal or market-facing Products, Platforms, or Product bundles
• Work with business/product owners to develop and deliver on new services to introduce new products and bundles
• Ensure objectives and development plans are established at the start of the year and reviewed continuously throughout the year
• Recruit and hire the right talent, always bringing in someone better than at least half the individuals in the role
• Continuously engage and improve teams' performance by conducting recurring 1-1 meetings, knowing your people, managing career development, and understanding who is at risk
• Provide and facilitate timely feedback, coaching in the moment, and mentoring for staff at all levels
• Emulate and drive Mastercard Way behaviors through their behavior, recognitions, coaching, and employee engagement
• Manage and optimize budgets, forecasting, and cost allocation while delivering on business needs in the area of ownership
• Provide strategic thinking and leadership related to a wide range of applications and systems, or software-development methodologies
• Benchmark and drive engineering productivity, quality, and technology policy compliance in the areas of ownership
• Proactively share and seek knowledge within their Guild/Program to drive reuse of patterns/libraries/practices and enhance productivity

Experiences
• Excellent communication skills, both verbal and written, with strong relationship, collaborative and organizational skills
• IT experience with successful track record in managing small scale development organization (2+ teams) with demonstrated thought-leadership, cross-functional influence, and partnership
• Has skills to document and coach team on the development practices and coding guidelines (e.g., branching, peer reviews, library use, logging, scanning rules, test-driven development, error handling)
• Understands use cases for advanced design patterns (e.g., service-to-worker, MVC, API gateway, intercepting filter, dependency injection, lazy loading, all from the gang of four) to implement efficient code
• Has skills to undertake a technical review of code across applications and their dependencies to look for anti-patterns and promote continuous refactoring
• Understands and elaborates technical debt and operational issues to drive prioritization discussions with stakeholders to improve the run experience
• Understands system architecture to plan for platform and infrastructure capacity (e.g., database, compute, network, storage) and drives the dependency prioritization to reduce the delivery lead time
• Has skills to understand customer journeys and ensure a Mastercard good experience by continuously reducing Mean time to mitigate (MTTM) for incidents and ensuring high availability (99.95% as a starting point)
• Has skills to simplify deployment and eliminate software and infrastructure snowflakes using standardized platforms, ephemeral instances, and automation
• Has skills to orchestrate release workflows and pipelines and apply standardized pipelines via APIs to achieve CI and CD using industry-standard tools (e.g., Jenkins, Bamboo, AWS/Azure pipelines, XL Release, others)
• Able to configure rules and build automation for code with vulnerability scanning and software composition analysis using standard tools (e.g., Sonar, Checkmarx, Nexus, JFrog XRay, Veracode, others)
• Has skills to define, organize, and report on test runs for major, minor, and hotfix releases (including unit, component level, system level, customer journeys, past customer issues, and regulatory controls)
• Has skills to conduct various performance tests (e.g., load, spike, breakpoint, endurance) to Understands application/service limits and behaviors

Technical details

• Excellent UX/UI design experience for both iOS (native) and Web applications (traditional browser and .mobi). Experience with Responsive Design techniques
• In depth knowledge current and emerging iOS/Web technologies with a focus on user interface
• Ability to rapidly generate usable prototypes in a range of fidelities in order to best suit project phase and business needs
• Familiarity with UX design processes and enthusiasm about participation in said process
• Expertise in technologies such as Objective-C, HTML5, CSS3, JavaScript, jQuery, Angular, Vue, etc.
• Photoshop or equivalent tools for image asset creation and manipulation
• Accessibility from a UI perspective
• Native Android/ iOS development experience is a plus

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges
New York City, New York: $166,000 - $265,000 USD